Preparation for Business Communication Test

Preparation for Business Communication Test

Business Communication Unit

​COMMUNICATION

​What is communication?

​

​Sender-Receiver Model

Multiple Choice

What is communication?

• Trying to understand each other

• A process of understanding

• A process of exchange of information

• Receiving information

Multiple Choice

Elements of Sender - Receiver Model?

• Sender, Receiver

• Sender, Receiver, Channel

• Sender, Receiver, Channel and Feedback

• Channel and Feedback

Multiple Choice

What are fields of experience in communication?

• Our beliefs, attitudes, values

• Our hidden agenda

• Our personal interests

• Our hobbies

​ACTIVE LISTENING

​What is active listening?

​

Goal of communication

​

​5 steps in active listening

Multiple Select

What are the steps of active listening?

• Receiving

• Attending

• Understanding

• Responding

• Recalling

Multiple Choice

Define active listening

• A technique of exchanging information

• Being actively engaged

• A communication technique in which the receiver provides feedback

• A process of hearing 

Multiple Choice

What is the goal of communication?

• Listening

• Listening and speaking

• Exchanging information

• Understanding

​VERBAL COMMUNICATION

​Definition and purpose of verbal communication

​

Verbal communication challenges

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​​Influence of culture on verbal communication

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Multiple Choice

What is verbal communication?

• Using words and gestures to communicate

• Using language and sounds to communicate

• Using words, gestures and body language

Multiple Choice

What is the purpose of verbal communication?

• To talk and listen

• To exchange

• To relay messages to one or more receivers

• To express yourself verbally

Multiple Select

What are the factors affecting verbal communication?

• Culture

• Relationship

• Frames

• Bad weather

Multiple Select

What are the verbal communication challenges?

• Word choice and tone

• Different perspectives

• Language barriers

• Poor communication techniques

Multiple Select

What can you do to reduce verbal communication challenges?

• Plan communication

• Communicate with respect

• Speak clearly

• Pay attention to what and how you say it

​NON-VERBAL COMMUNICATION

Types of nonverbal communication

​

Multiple Choice

A large part of our communication is non-verbal 

• True

• False

Multiple Select

What are the types of non-verbal communication?

• Facial expressions, eye contact

• Words

• Body language, gestures

• Artifacts

• Touch, Proximity

Multiple Choice

What is haptics?

• Communication through eye contact

• Communication through gestures

• Communication through touch

• Proximity

Fill in the Blanks

​COMMUNICATION PLANNING

Communication Planning Steps

​

​

Multiple Choice

What is the first step in communication planning?

• Determine the purpose of the message

• Identify the audience

• Clarifying objectives

• Determine the best channel

• Outline the communication

Multiple Choice

What is the second step in communication planning?

• Determine the purpose of the message

• Identify the audience

• Clarifying objectives

• Determine the best channel

• Outline the communication

Multiple Choice

What is the third step in communication planning?

• Determine the purpose of the message

• Identify the audience

• Determine the best channel

• Clarifying objectives

• Outline the communication

Multiple Choice

What is the fourth step in communication planning?

• Clarifying objectives

• Identify the audience

• Outline the communication

• Determine the purpose of the message

• Determine the best channel

Multiple Choice

What is the fifth step in communication planning?

• Clarifying objectives

• Identify the audience

• Outline the communication

• Determine the purpose of the message

• Determine the best channel

COMMUNICATION STYLES​

4 communication styles

​

​

Multiple Select

What are the 4 communication styles?

• Helper

• Relator

• Director

• Socializer

• Thinker

Fill in the Blanks

Fill in the Blanks

CONDUCTING A MEETING

4 important steps in conducting a meeting

​

​

Multiple Select

What are the 4 important steps to consider when conducting a meeting?

• Sending an email

• Opening the meeting

• Time management

• Evaluating the meeting

• Closing the meeting

Multiple Select

What should you do when opening the meeting?

• Start on time

• Review the agenda

• Model the energy

• Welcome attendees

Fill in the Blanks

Multiple Select

What do you do when closing the meeting?

• End on time

• End on a positive note

• Say bye and leave immediately

• Clarify next steps

Poll

Do you feel ready for the test?

• Yes, fully prepared!

• No, I would use more time to prepare!

• Rather yes than no.