Preparation for Business Communication Test

Preparation for Business Communication Test

Business Communication Unit

​COMMUNICATION

​What is communication?

​

​Sender-Receiver Model

Multiple Choice

What is communication?

• Trying to understand each other

• A process of understanding

• A process of exchange of information

• Receiving information

Multiple Choice

Elements of Sender - Receiver Model?

• Sender, Receiver

• Sender, Receiver, Channel

• Sender, Receiver, Channel and Feedback

• Channel and Feedback

Multiple Choice

What are fields of experience in communication?

• Our beliefs, attitudes, values

• Our hidden agenda

• Our personal interests

• Our hobbies

​ACTIVE LISTENING

​What is active listening?

​

Goal of communication

​

​5 steps in active listening

Multiple Select

What are the steps of active listening?

• Receiving

• Attending

• Understanding

• Responding

• Recalling

Multiple Choice

Define active listening

• A technique of exchanging information

• Being actively engaged

• A communication technique in which the receiver provides feedback

• A process of hearing 

Multiple Choice

What is the goal of communication?

• Listening

• Listening and speaking

• Exchanging information

• Understanding

​VERBAL COMMUNICATION

​Definition and purpose of verbal communication

​

Verbal communication challenges

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​​Influence of culture on verbal communication

​

Multiple Choice

What is verbal communication?

• Using words and gestures to communicate

• Using language and sounds to communicate

• Using words, gestures and body language

Multiple Choice

What is the purpose of verbal communication?

• To talk and listen

• To exchange

• To relay messages to one or more receivers

• To express yourself verbally

Multiple Select

What are the factors affecting verbal communication?

• Culture

• Relationship

• Frames

• Bad weather

Multiple Select

What are the verbal communication challenges?

• Word choice and tone

• Different perspectives

• Language barriers

• Poor communication techniques

Multiple Select

What can you do to reduce verbal communication challenges?

• Plan communication

• Communicate with respect

• Speak clearly

• Pay attention to what and how you say it

​NON-VERBAL COMMUNICATION

Types of nonverbal communication

​

Multiple Choice

A large part of our communication is non-verbal 

• True

• False

Multiple Select

What are the types of non-verbal communication?

• Facial expressions, eye contact

• Words

• Body language, gestures

• Artifacts

• Touch, Proximity

Multiple Choice

What is haptics?

• Communication through eye contact

• Communication through gestures

• Communication through touch

• Proximity

Fill in the Blank

Give an example of an artifact 

​COMMUNICATION PLANNING

Communication Planning Steps

​

​

Multiple Choice

What is the first step in communication planning?

• Determine the purpose of the message

• Identify the audience

• Clarifying objectives

• Determine the best channel

• Outline the communication

Multiple Choice

What is the second step in communication planning?

• Determine the purpose of the message

• Identify the audience

• Clarifying objectives

• Determine the best channel

• Outline the communication

Multiple Choice

What is the third step in communication planning?

• Determine the purpose of the message

• Identify the audience

• Determine the best channel

• Clarifying objectives

• Outline the communication

Multiple Choice

What is the fourth step in communication planning?

• Clarifying objectives

• Identify the audience

• Outline the communication

• Determine the purpose of the message

• Determine the best channel

Multiple Choice

What is the fifth step in communication planning?

• Clarifying objectives

• Identify the audience

• Outline the communication

• Determine the purpose of the message

• Determine the best channel

COMMUNICATION STYLES​

4 communication styles

​

​

Multiple Select

What are the 4 communication styles?

• Helper

• Relator

• Director

• Socializer

• Thinker

Fill in the Blank

People of which style have competitive, aggressive nature?

Fill in the Blank

People of which style are easy to work with and good at cooperating with others?

CONDUCTING A MEETING

4 important steps in conducting a meeting

​

​

Multiple Select

What are the 4 important steps to consider when conducting a meeting?

• Sending an email

• Opening the meeting

• Time management

• Evaluating the meeting

• Closing the meeting

Multiple Select

What should you do when opening the meeting?

• Start on time

• Review the agenda

• Model the energy

• Welcome attendees

Fill in the Blank

How do you manage time at the meeting?

Multiple Select

What do you do when closing the meeting?

• End on time

• End on a positive note

• Say bye and leave immediately

• Clarify next steps

Poll

Do you feel ready for the test?

• Yes, fully prepared!

• No, I would use more time to prepare!

• Rather yes than no.