Quality

QUALITY

​QUALITY ASSURANCE

Verification Process

Open Ended

What are the 2 types of verification?

Multiple Choice

What type of users completes the online verification? 

• Manager/Owner/Sublet

• Tenants/Travelers

• Hotel/Complex

Multiple Choice

What type completes it with documents?

• Manager/Owner/Sublet

• Tenants/Travelers

• Hotel/Complex

Multiple Choice

How many attempts does each account get?

• 1

• 2

• 3

• 4

Open Ended

What do you do after a customer has failed all the attempts?

Multiple Choice

True/False

We run an ownership verification when they pay $99

• True

• False

Open Ended

What is the owner verification badge for?

Multiple Choice

How much is the OVB?

• $36

• $75

• $79

• $99

Multiple Choice

If a customer purchases 3 listings, how many times do they have to pay for the OVB? 

• 1

• 2

• 3

Scam/Fraud Reporting users

Open Ended

What information should you gather if a customer is trying to report somebody? 

Multiple Choice

What do you do after gathering this information?

• Create a Ticket to QA

• Create a Ticket to QA

• Send an email to QA

• Send an email to Retentions

Review Process

​

Multiple Choice

How long does it take for a review to be approved?

• 2-4 hours

• 12-24 hours

• 24-48 hours

• 48-72 hours

Open Ended

If a review is not showing, what do you do?

Multiple Choice

If a customer has a bad review, can we remove it?

• Yes

• No

THANK YOU

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