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Quality

Quality

Assessment

Presentation

Professional Development

Professional Development

Hard

Created by

Diana Leal

FREE Resource

6 Slides • 14 Questions

1

QUALITY

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2

​QUALITY ASSURANCE

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3

Verification Process

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4

Open Ended

What are the 2 types of verification?

5

Multiple Choice

What type of users completes the online verification? 

1

Manager/Owner/Sublet

2

Tenants/Travelers

3

Hotel/Complex

6

Multiple Choice

What type completes it with documents?

1

Manager/Owner/Sublet

2

Tenants/Travelers

3

Hotel/Complex

7

Multiple Choice

How many attempts does each account get?

1

1

2

2

3

3

4

4

8

Open Ended

What do you do after a customer has failed all the attempts?

9

Multiple Choice

True/False

We run an ownership verification when they pay $99

1

True

2

False

10

Open Ended

What is the owner verification badge for?

11

Multiple Choice

How much is the OVB?

1

$36

2

$75

3

$79

4

$99

12

Multiple Choice

If a customer purchases 3 listings, how many times do they have to pay for the OVB? 

1

1

2

2

3

3

13

Scam/Fraud Reporting users

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14

Open Ended

What information should you gather if a customer is trying to report somebody? 

15

Multiple Choice

What do you do after gathering this information?

1

Create a Ticket to QA

2

Create a Ticket to QA

3

Send an email to QA

4

Send an email to Retentions

16

Review Process

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17

Multiple Choice

How long does it take for a review to be approved?

1

2-4 hours

2

12-24 hours

3

24-48 hours

4

48-72 hours

18

Open Ended

If a review is not showing, what do you do?

19

Multiple Choice

If a customer has a bad review, can we remove it?

1

Yes

2

No

20

THANK YOU

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QUALITY

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