HH100

​Household 100

Open Ended

What does HH100 mean to you?

Poll

What is your confidence level (out of 10) around our HBB and TV packages?

• 0-3

• 4-6

• 7-10

Poll

When was the last time HBB training was performed in store?

• 0-30 days

• 30-90 days

• 90-180 days

• 180+ days

Open Ended

What features are included or can be added to our HBB packages?

Home Broadband Features​

• Complete Wi-fi

• Hybrid Connect

• Home Tech Experts

• ​Stay Fast Guarantee

• Price Promise

• Smart Hub 2​

Multiple Choice

How much does it cost to add Hybrid Connect to our standard packages?

• £5

• £6

• £7

• £8

Multiple Choice

Hybrid Connect and Complete Wi-fi is included as standard with which package?

• Halo 3

• Halo 3+

• Fibre 100

• Full Fibre 100

Open Ended

What are the benefits of Full Fibre Broadband?

Full Fibre Features

• UltraFast Speeds (up to 900Mbps)

• Future Proofing (can also add value to the property)​

• Capacity (no such thing as "Peak Times")

• Able to connect more devices (up to 100)

Open Ended

What extra benefits do our BT HBB customers get as part of their package?

Extra Benefits

• Wi-Fi Hotspots

• Web Protect​

• Virus Protect

• Cloud Storage

• ​UK based contact centres

• ​Parental Controls

​

Multiple Choice

How many BT Wi-fi Hotspots are there in the UK?

• 500k

• 2M

• 4.5M

• 5M+

Open Ended

What packages and channels are available on BT TV?

BT TV Packages

• ​Sport

• Entertainment

• Big Entertainment

• Big Sport​

• VIP​

Multiple Choice

Flexible TV means that you can cancel your contract whenever you want.

• True

• False

Multiple Choice

Flexible TV means you can change your package and channels once every 60 days.

• True

• False

Multiple Choice

How much does it cost to add an extra TV box?

• £5

• £7

• £8

• £10

Poll

What is your confidence level around HBB and TV now?

• 0-3

• 4-6

• 7-10