Email Etiquette 101

Multiple Choice

FILL IN THE BLANKS: Email conversations may be electronic, but they are still _______ interactions that deserve _________.

• Human, respect

• Robot, rudeness

• Angry, curse words

Multiple Choice

Tone is the ________ of the writer.

• Language

• Attitude

• Perspective

Multiple Choice

A salutation is a ________ or a ________.

• Hello, goodbye

• Thank you, hello

• Yes, no

Multiple Select

SELECT ALL THAT APPLY: An email is written with CLARITY when...

• It isn't missing any essential information

• It gets to the point

• It uses standard spelling and grammar

• It is at least three paragraphs long

Multiple Choice

What is wrong with this email?

• The tone is mean and disrespectful

• The tone and spelling errors are unprofessional

• It does not give the necessary information

Multiple Choice

What is wrong with this email?

• It is rude

• It is not written concisely

• Nothing!

Multiple Choice

What might be wrong with this email exchange?

• The tone is rude and unprofessional

• It does not give information clearly enough

• Nothing!

Multiple Choice

What is wrong with this email?

• Unprofessional spelling and capitalization errors

• No clear subject line

• Nothing!

Multiple Select

Select all of the things that are wrong with this email.

• No opening or closing salutation

• Rude and unprofessional tone

• Not clear and concise

• No subject line

Open Ended

Write one sentence describing what you learned in this lesson.