Brita Hub

What's New?

Our customers have been asking for it, now it is finally here!!!

Instant Countertop Water Filtration System
Powered by Hamilton Beach

Brita Hub Introduction

• 12-Cup Electronic Dispenser

• Push-Button Dispensing

  • Pre-set Filter Options

  • Manual Filter Option

• Customizable Design

• Best Brita Filter

  • Reduces 70+ Contaminants

Introduction to Brita Hub

Brita Hub Information

Manufacturer: Hamilton Beach

Brita Hub Contact Phone Number: [phone]

Retailer(s):

Brita.com

Amazon.com

Walmart.com

MSRP: $179.99

Where to Buy: US Only

*Subject to change

Warranty: 2 Year Limited from the Date of Purchase

MBG: 90 Day when purchased from Brita.com

Brita Hub BUI Updates

• New Products in Product Selection

• Added Features/Options

• New KB Articles

• Guided Assist

Product Selection

HUB:

HUB FILTER:

Multiple Choice

How many levels is required in the product selection box for the Brita Hub?

• 3

• 4

• 6

• 5

Added Features/Options

New KB Articles

Guided Assist

It is mandatory to use Guided Assist for all complaint
related issues for the Brita Hub.

Brita Hub Scope of Support

Brita Frontline Reps: Warm Transfer to Hub Team

Brita Hub Team:

• Incident Creation

• Troubleshooting

• Routing to Hamilton Beach (As Necessary)
  

Hamilton Beach:

• Sending Replacement Parts

• Sending Replacement Device

Multiple Choice

T/F - The Brita Hub is to be handled like a normal LP, and transferred to Hamilton Beach?

• True

• False

Refunds

• Brita.com Purchases

  • Refer to DTC

• All Other Retailers

  • Refer them back to the original retailer(s)

**This process is subject to change based on business need.

Multiple Choice

Who is responsible for giving a refund for a Brita Hub purchased through Amazon?

• Escalate it to be issued by Clorox since it's $179.99

• Amazon

• DTC

• You can issue it

Brita Hub Box Contents

What all comes with it originally?

• Hub w/ Reservoir Base

• Reservoir w/ Lid

• Replaceable Filter

• Removable Drip Tray

Brita Hub Parts and Features

CT01
Replaceable Filter

Drip Tray

Filter Housing

(Behind Filter Panel)

Filter Holder w/ Eject Button

Multiple Choice

What is the filtering capacity of the Brita Hub filter?

• 40 gallons/

  2 Months

• 100 Gallons/

  4 Months

• 90 Gallons/

  3 Months

• 120 Gallons/

  6 Months

Brita Hub Parts and Features

Spacer

**Not Replaceable

Reservoir Base

Reservoir w/ Lid

(Handle Inside)

Multiple Choice

Which part is NOT replaceable?

• Spacer

• Drip Tray

• Reservoir

• Filter Panel

Brita Hub Control Panel

• Add Water Indicator

  • Flashing Blue

• Filter Life Indicator

  • Green/Yellow/Red/Flashing Red

• Dispense Options

  • 12oz Auto Fill

  • Manual

  • 20oz Auto Fill

Multiple Choice

Which of these is NOT a color the filter life indicator has?

• Blue

• Green

• Yellow

• Red

Reservoir Orientation

The Brita Hub has a customizable option for convenience and ease for the end user.

SIDE

BACK

Reservoir Orientation

Multiple Choice

A screwdriver is needed to change the reservoir orientation?

• True

• False

Proper Setup and Filter Insertion

The Brita logo MUST be facing towards the customer when inserting the filter.

Manufacturing Code - Hub

Manufacturing Code - Filter

Multiple Choice

Which code off the bottom of the hub goes in the manufacturing code field in BUI?

• Model

• Manufacturing Code

• Series

Resources

• KB Articles

• Brita.com Website

  • Product

    • Hub

    • Filter

  • Performance Data Sheet

  • User Guide

Multiple Choice

When do I choose "Request System Replacement" out of the below options?

• Missing Drip Tray

• Filter Performance Issue

• Broken Reservoir

• Control Panel Issue

Questions?