Effective Communication Lesson

+

Communication

The art of communication is the language of leadership.

- James Humes, presidential speech writer

Multiple Choice

Exchange of spoken or unspoken messages between people

• Feedback

• Verbal Communication

• Communication

• Nonverbal Communication

+

What is communication?

■ The act of transmitting/passing on information

by speaking, writing or other means.

+

Elements of Communication

■ Sender

■ Message

■ Receiver

■ Feedback

Sender

Receiver

Multiple Choice

"Broken Telephone" involves 2-way communication.

• TRUE

• FALSE

+ 3 Methods of Communication

1. Verbal

2. Nonverbal

3. Written

+ Verbal Communication

■ The main way of communicating.

■ Does not always accurately reflect your intent.

■ Includes tone of voice and word choice.

■ Tone of voice – it is not always what you say,

but how you say it!

+

■ Get a partner. With your partner, practice

saying the following lines with different tones.
Notice each other’s body language.

■ Whatever you want is fine with me.

■ That is a neat shirt you have on.

■ I am so excited about holiday break coming up!

■ Where are you going?

■ Please sit down.

+ Nonverbal Communication

■ Is related to how you speak and the way you

look and act

■ Taught what facial expressions mean the same

way we are taught language; interaction with
others

■ The way you use your body tells others how

you feel and what is happening.

■ It is easier for you to say something that you do

not mean than it is for your body to pass along
a misleading message.

+ Body Language

■ Body language tells you a great deal about what

a person is thinking or feeling.

■ Process of communicating nonverbally through

gestures and body movements.

■ Varies according to culture.

Dropdown

Nodding your head​

Select answer

Dropdown

Looking away​ ​ ​

Select answer

Drag and Drop

Drag these tiles and drop them in the correct blank above

Dropdown

Scowling​ ​ ​

Select answer

Dropdown

Yawning ​ ​

Select answer

Dropdown

Slumping in your seat ​ ​

Select answer

Dropdown

Good eye contact​

Select answer

Dropdown

Smiling​

Select answer

Dropdown

Tapping your fingers ​ ​

Select answer

Dropdown

Puffing your cheeks ​ ​

Select answer

Dropdown

Sighing​ ​

Select answer

Dropdown

Sitting forward​

Select answer

Dropdown

Good posture

Select answer

+ Positive body language

■ Moving or leaning closer to you

■ Relaxed, uncrossed limbs

■ Long periods of eye contact

■ Looking down and away out of shyness

■ Incorporate gestures

■ Affirmative movements ie: nodding

■ Slow down your speaking

+ Negative body language

■ Moving or leaning away from you

■ Crossed arms or legs

■ Looking away to the side

■ Feet pointed away from you, or towards and

exit

■ Rubbing/scratching their nose, eyes, or the

back of their neck

■ Checking the time

+ Tips for Nonverbal Communication

1. Pay attention to nonverbal signals.

2. Look for inconsistent behaviours.

3. Concentrate on your tone of voice when speaking.

4. Use good eye contact.

5. Consider context.

6. Be aware that signals can be misread.

7. Practice!

+ Written Communication

■ Texts

■ E-mails

■ Snail mail

■ Tweets

■ Any other form of social media

+

■ Easy to misread written communication

■ No tone of voice, influx in voice, can’t read

body language

■ Emotion being portrayed in written

communication can be interpreted differently
by different people

+ Tips to avoid written communication

misunderstandings

■ Be clear and concise

■ Proofread your message

■ Wait

■ Pick up the phone or speak face to face!

+

Styles of Communication

+ Passive

Individuals who use Passive communication:

■ Have learned to avoid expressing their opinions or

feelings

■ Usually have low self esteem

■ Do not respond to hurtful or anger inducing

situations - - let it build up

■ Are prone to explosive outbursts due to build up

■ Feel guilty and shameful, then return to passive

+ Aggressive

Individuals who use Aggressive communication:

■ Advocate for needs and express their feelings and

opinions in ways that violate other peoples’ rights

■ Are verbally and/or physically

abusive

■ Usually have low self esteem,

feel powerless or have unhealed
emotional wounds

+ Passive-Aggressive

Individuals who use Passive - Aggressive
communication:

■ Appear passive on the surface

■ Act out anger in subtle, indirect, behind the scenes ways

■ Usually feel powerless, stuck

+ Assertive
Individuals who use Assertive communication:

■ State their feelings and opinions

■ Advocate for their rights and needs without violating

the rights of others

■ Value themselves, their time and needs, while being

respectful of others

■ Confident in themselves and their opinion

■ Demonstrate a positive attitude

Multiple Choice

Shy; not clearly stating what they want or how they feel.

• Passive

• Passive-Aggressive

• Aggressive

• Assertive

Multiple Choice

Making demands and insulting others.

• Passive

• Passive-Aggressive

• Aggressive

• Assertive

Multiple Choice

Makes demands of others while insulting them in a calm way.

• Passive

• Passive-Aggressive

• Aggressive

• Assertive

Multiple Choice

Clearly states what they want and how they feel.

• Passive

• Passive-Aggressive

• Aggressive

• Assertive

+ Best style of Communication?

■ Assertive!!

■ Why?

■ Practice being

assertive

Multiple Select

Which are not one of the "7 Cs" of Communication?

• Correct

• Crafty

• Concrete

• Conniving

• Complete

Multiple Select

Which is not one of the "7 Cs" of Communication?

• Clear

• Concise

• Coherent

• Courteous

• Conflict

Multiple Choice

A disagreement or argument that occurs due to misunderstandings

• Mediation

• Compromise

• Misunderstanding

• Conflict

Multiple Choice

What causes a conflict?

• Misunderstandings

• Different Goals

• Different needs

• All of the above

Match

Match the following

Refusal Skills

Conflict Resolution

Decision Making Skills

Problem Solving Skills

• Refusal Skills

• Conflict Resolution

• Decision Making Skills

• Problem Solving Skills

Multiple Select

What should you do if your friend refuses to take "NO" for an answer?

• Give in and say yes

• Tell them why you are saying no

• Use assertive body language

• Leave