Repàs t5 i 6

RE V I E W

7 C ’ S O F
C O M M U N I C A T I O N

CLEAR / CLAR

CONCISE / CONCÍS

CONCRETE / CONCRET

CORRECT / CORRECTE

COHERENT / COHERENT

COMPLETE / COMPLET

COURTEUOUS / CORTÈS

7 C ’ S O F
C O M M U N I C A T I O N

1. CLEAR / CLAR
AVOID MESSAGES THAT
COULD BE
MISINTERPRETED.
MINIMISE THE NUMBER
OF IDEAS IN EACH
SENTENCE/PARAGRAPH
TO HELP THE READER
GET THE POINT OF THE
MESSAGE.

7 C ’ S O F
C O M M U N I C A T I O N

2. CONCISE / CONCÍS
YOUR MESSAGE IS
BRIEF AND TO THE
POINT. YOU GIVE THE
INFORMATION IN
FEW WORDS
WITHOUT THIS
AFFECTING THE
OTHER “C”
QUALITIES.

7 C ’ S O F
C O M M U N I C A T I O N

3. CONCRETE /
CONCRET
YOUR
INFORMATION IS
ACCURATE.
PROVIDE THE
READER WITH THE
SPECIFIC DATES OR
FIGURES HE/SHE
MAY NEED.

7 C ’ S O F
C O M M U N I C A T I O N

4. CORRECT /
CORRECTE
YOU USE A STYLE
THAT REFLECTS THE
RELATIONSHIP YOU
HAVE WITH THE
READER. YOUR
GRAMMAR
SPELLING IS
CORRECT.

7 C ’ S O F
C O M M U N I C A T I O N

5. COHERENT /
COHERENT
THE MESSAGE IS LOGICAL
AND IS PROPERLY
DISTRIBUTED INTO
PARAGRAPHS. THE
CONTENTS ARE
RELATED TO THE TOPIC
AND THE TONE OF THE
TEXT IS SIMILAR ALL THE
WAY THROUGH.

7 C ’ S O F
C O M M U N I C A T I O N

6. COMPLETE /
COMPLET
THE MESSAGE
CONTAINS ALL THE
INFORMATION THE
READER NEEDS. THE
READER WILL NOT
NEED TO CONTACT
YOU AGAIN FOR
MORE DETAILS.

7 C ’ S O F
C O M M U N I C A T I O N

7. COURTEOUS /
CORTÈS
THE MESSAGE IS
RESPECTFUL AND
CONSIDERATE. YOU
DON’T USE
EXPRESSIONS THAT CAN
ANNOY THE READER
AND YOU DON’T MAKE
DISCRIMINATORY
COMMENTS.

Multiple Choice

1. What should be avoided in a clear message?

• a) Short sentences

• b) Ideas that could be misinterpreted

• c) A lot of details

Multiple Choice

WHAT DOES IT MEAN FOR A MESSAGE TO BE CONCISE?

• It contains all necessary information

• It is brief and to the point

• It has a friendly tone

Multiple Choice

WHAT DOES IT MEAN FOR A MESSAGE TO BE CONCRETE?

• It is accurate and specific

• It contains a lot of detail

• It is open to interpretation

Multiple Choice

WHAT SHOULD BE CORRECT IN A MESSAGE?

• The spelling and grammar

• The font and formatting

• The use of emojis

Multiple Choice

WHAT DOES IT MEAN FOR A MESSAGE TO BE COHERENT?

• It is properly distributed into paragraphs.

• The contents are unrelated to the topic

• The tone of the text changes throughout

Multiple Choice

Which quality emphasizes providing the reader with specific dates and figures?

• CLEAR

• COHERENT

• CONCRETE

Multiple Choice

Which quality emphasizes that the message is accurate and specific?

• Concrete

• Coherent

• Courteuous

M O S T C O M M O N E X P RE S S I O N S I N A N E M A I L /

E X P RE S S I O N S M É S

C O M U N E S A L S

C O RRE U S

E L E C T RÒ N I C S

-First of all → En primer lloc

-In relation to → En quant a / En referència a

-Regarding → En quant a / En referencia a

-Before I say good bye I want to → Abans d’acomidar-me
m’agradaría…

A B R R E V I AT I O N S I N B U S I N E S S L E T T E R S

Abbreviations / Abreviacions:

INITIALISMS

Can be created using the initial parts of a
name, which are then read as a word →
NATO (North Atlantic Treaty Organisation)

• Es poden crear utilitzant la primera part del nom.

Aquests es llegeixen pronunciant tota la paraula →
(OTAN → Organització dels tractats de l’atlàntic nord)

ACRONYMS

Can also be created by taking the first letter

of some words. Only the letters are

pronounced → BBC

· També es poden crear agafant la primera lletra

d’algunes paraules. Només es pronuncien les lletres →

BBC

• ASAP → AS SOON AS POSSIBLE

• CC → CARBON COPY

• ENC → ENCLOSURE

• PP → PER PROCURATIONEM

• PS → POSTSCRIPT

• PTO → PLEASE TURN OVER

• RSVO → RÉPONDEZ S’ILVOUS PLAI.

UNIT 6:
WRITTEN
BUSINESS
DOCUMENTS

B U S I N E S S L E T T E R S

Business letters are written as a means of communication between
two companies or between a company and individuals such as a
customer, a provieder or a supplier. Business letters require formal
language and follow certain format rules.

Les cartes de negocis o comercials son una manera de comunicación
entre dues companyies o entre una companyia i un individual
(consumidor, proveïdor, etc). Les cartes de negocis requereixen de
llenguatge formal i seguir algunes normes .

B U S I N E S S L E T T E R S O R E - M A I L S ?

• Inconvenience of e-mails:

• Employees need to learn and apply digital record management programs.
Els treballadors necessiten aprendre i aplicar programes digitals.

• Employees can make careles remarks: jokes, gossip
Els treballadors poden utilizar els e-mails de forma poc adient: bromes, “cotilleos”, etc.

•The recipient could say that he/she did not receive the e-mail and it would be very difficult to
prove the opposite.
El destinatari pot dir que no ha rebut el correu electrònic i és difícil demostrar el contrari.

B U S I N E S S L E T T E R S O R E - M A I L S ?

• Inconvenience of Business Letters

•You have to pay for postage (stamps)
S’han de pagar segells i enviaments.

•There are paper and ink costs
Existeixen despeses de paper i tinta

• Sometimes is less formal
A vegades és menys formal.

Poll

Between a letter and an email, which one would you choose?

• LETTER

• E-MAIL

T H E L AYO U T O F A B U S I N E S S L E T T E R

• Letterhead or Sender’s address / Cap de carta o adreça del remitent

• Date / Data

• Inside address / Adreça del destinatari

• For the attention of / A l’atenció de

• Greeting / Salutació

• Body of the letter / Cos del missatge

• Complimentary closes / Tancament

• Signature / Firma

L E T T E R H E A D O R S E N D E R ’ S A D R E S S

• If you write a personal letter, the return address can be written both on the top

right-hand corner or on the top left corner, on top of the recipient’s address.

• Si escrius una carta personal, l’adreça remittent pot estar a la part superior esquerra o dreta

de la carta.

DAT E / DATA

• This information is very important because it can help establish priority. Write it

under your address and leave at least one line’s space. You can write it on the right
or the left.

I N S I D E A D R E S S /
A D R E Ç A D E L
D E S T I N A T A R I

•This should be written on the left,
starting below yours. The first line
should contain the addressee's name. If
you know it, write it on the first line
preceded by a courtesy title (Mr., Mrs.).
If you don’t know the identify of the
person, but know his/her position in
the company you can write the
department name or only the company
name if that is the only information you
have. Remember that the last line
should be the country preceded bu the
town or city and post code.

G R E E T I N G

• This section is also called salutaiton. You may start this section with the word

“Dear”.

B O DY O F T H E L E T T E R
• The length will vary according to the type of letter (i.e. letter of enquiry,

complaint, cocer letter for a CV…). Information should be distributed into
paragraphs with a line space between them.

C O M P L I M E N TA RY C L O S E S
• Insert this below the last line of the letter. Capitalise the first word and conclude

witha comma.

S I G N AT U R E
• Print your name so that the reader can easily see who you are. If the addressee

doesn’t know if you are male or female, write your title in Brackets afeter your
name.

Draw

Identify the parts of this business letter

G R E E T I N G S A N D C O M P L E M E N TA RY
C L O S E S / S A L U TA C I O N S I C O M I AT S .

• English used to follow strict protocole about the way a person should be addressed in a

formal letter. There are certain rules that everybody should still keep in mind

• L’anglès acostuma a utilitzar protocols estrictes sobre la manera que una persona s’ha

d’adressar en una carta formal. Hi ha certes normes que s’han de tenir en compte.

G R E E T I G N S / S A L U TA C I O N S

• Dear Sir/Madam: b) If you don’t know the name of the recipient

• Dear Mr. (Last name of the person): d) The recipient is a man

• Dear Ms (Last name of the person): e) The recipient is a woman

• Dear Sirs : a) You address your letter to a company, not to a particular person.

• Dear Ms (First and last name of the person): c) This form of address is incorrect.

C O M P L E M E N TA RY C L O S E S

• Yours faithfull → When the name of the person is unknown

• Yours sincerely → When the person is known

• Verytrully yours

• Repectfully

MODERNS WAYS, LESS FORMAL

• Yours truly

V O C A B U L A RY YO U M U S T K N OW

• Capitalise → POSAR MAJÚSCULES

• It's important to capitalise the first letter of every sentence in formal writing.

V O C A B U L A RY YO U M U S T K N OW

• Conclude → Concluir

• We must conclude this meeting

V O C A B U L A RY YO U M U S T K N OW

• Decline → Decrecer, disminuir

• Sales will decline the next quarter

V O C A B U L A RY YO U M U S T K N OW

• Depend on → Dependre de

• Ours sales may will decline depend on demand.

V O C A B U L A RY YO U M U S T K N OW

• Encourage to → Animar a

• You have to encourage yourself to study more.

V O C A B U L A RY YO U M U S T K N OW

• Insert → Insertar

V O C A B U L A RY YO U M U S T K N OW

• Remember → Recordar

• Remember that next Friday is the exam.

V O C A B U L A RY YO U M U S T K N OW

• Save → Guardar un document a l’ordinador

• You must save this slides on the computer.

V O C A B U L A RY YO U M U S T K N OW

• Skip → Saltar-se

• If you skip the next class, you’re going to miss tips for the exam.

E X E R C I S E A , PA G E 7 1

• 1. Greeting

• 2. Reeceiver’s address

• 3. Dear Sir, Dear Madam

• 4. Dear Sirs.

• 5. Sincerly, Sincerely yours, Yours truly, Respectfully.