Quiz 8: Communications Management Questions

Multiple Choice

One of the main goals of communications management is to…?

• Prevent misunderstandings and miscommunications

• Selections of the communications method

• Determine which message to send

• Collect the stakeholders requirements

Project communications management is about preventing misunderstandings and miscommunications. This is done through the careful selection of methods and the messages that are being sent by the project manager.

Multiple Choice

The project manager has decided that he will send the project status reports to the stakeholders using emails and memos. The stakeholders will not have to request any of the information; the project manager will just send it to them. What communication method does this illustrate?

• Interactive Communications

• Push Communication

• Pull Communication

• Give Communication

Push communication is when information is sent directly to the recipient. Interactive communication is a multidirectional exchange between the sender and receiver.

Pull communication is when the sender acquires the information at his or her own time using things such as a web portal.

Multiple Choice

During project communications the receiver is having difficulty understanding the message. Which of the following can cause a message not to be understood by the receiver?

• Encoding

• Decoding

• Noise

• Feedback

Noise generally interferes with the receiver’s ability to understand the message. Noise generally does not keep the sender from sending the message.

Multiple Choice

When selecting the correct communication technology, what should the project manager not be looking for? 

• Ease of use

• Sensitivity of the information

• Urgency for Information

• Age of the Technology

Whether technology is new or old, as long as it meets the project’s needs, it will be sufficient.

Multiple Choice

The project manager has reviewed the stakeholder register and has concluded that there are 17 stakeholders on the project. After speaking with a few of them, he added four more stakeholders. How many communication channels are there currently on the project? 

• 200

• 420

• 210

• 21

To get the answer correct, you will need to use the communications formula, which is N(N-1)/2. Replacing N with 21 stakeholders currently will give you 21(21-1)/2 = 210.

Multiple Choice

The project manager has completed the communications management plan. Which of the following choices would not be part of the communications management plan?

• Who should receive project communications

• What communications should be sent

• A glossary of common terminology

• The requirements for the project's scope

The requirements for the project’s scope are generally kept in the project scope statement, not the communication management plan.

Multiple Choice

The project manager is working on a multinational project and has met with the company’s senior management during a private meeting to discuss the project’s performance. They have indicated that they are very happy with the progress and would like the meetings to be shorter next time. What process best describes this scenario?

• Plan Communications Management

• Manage Communications

• Control Communications

• Monitor Communications

Manage communications is the process to ensure the timely and appropriate collection, creation, management, and disposition of project information. The project manager is currently updating the stakeholders on the progress of the project.

Multiple Choice

What is it called when a project manager builds a consensus and overcomes obstacles when managing a group?

• Active Listening

• Facilitation

• Selective Listening

• Meeting Management

Facilitation is building consensus and overcoming obstacles. This will lead to better group dynamics and maintaining interest among a group of people.

Multiple Choice

The project manager would like the team to actively listen during project meetings. How would the project manager know if active listening is taking place?

• Acknowledging, clarifying, and confirming

• Using eye contact and body language

• Wheter someone is actively listening cannot be determined

• Only using eye contact

Active listening generally involves acknowledging, clarifying and confirming information that is given.

Multiple Choice

When conducting the process of manage communication what does the project manager circulate to the stakeholders throughout the process?

• Work Performance Data

• work Performance Information

• Work Performance Reports

• Communication Management Plan

During the process of manage communications, the project manager will circulate the work performance report as specified in the communication management plan. Work performance reports are sometimes known as status reports or progress reports.

Multiple Choice

The project manager is giving a presentation to a large group of senior stakeholders. The project manager knows that his communication skills make a big difference during the presentation. What type of communication skills are gestures, tone of voice, and facial expressions?

• Body Language

• Presentation Skills

• Body Skills

• Nonverbal

Nonverbal communications include the appropriate body language used for transmitting meaningful information, generally through tone of voice, gestures, and facial expressions.

Multiple Choice

The project manager has collected many of the work performance data and has created the work performance report. The project manager distributes this status report according to the communication management plan. What tool best describes this?

• Project Information Distribution

• Project Report Distribution

• Project Reporting

• Project Data Distribution

Project reporting is a tool that is used to manage communication to collect and distribute project information. All other choices are not valid tools.

Multiple Choice

What does interacting with others to exchange information and develop contacts mean?

• Meeting Management

• Networking

• Political Awareness

• Cultural Awareness

Networking is a part of interpersonal and team skills in which you interact with others to exchange information and develop contacts.

Multiple Choice

The project manager is currently in the process of manage communications. During this process, what does the project manager do?

• Conduct Project Communications

• Gathering Communication Requirements

• Changing the Communication Management Plan

• Change in the Stakeholder Engagement Plan

The output of the process manage communications process is project communications, which include updating the stakeholders on the performance of the project.

Gathering communication requirements is done during the plan communications management process.

Manage communications does not have an output of changing requests, so changes in the communications and stakeholders’ management plan cannot be done in this process.

Multiple Choice

While conducting communication management on a project, the project manager has determined that the communication management plan is not adequate for the project, and many stakeholders have complained about the lack of communication. What should the project manager do next?

• Create a change request

• Hold a meeting

• Do more networking

• Speak with the project team

If a project manager determines that the communication management plan is inadequate for the project, the next step is to create a change request to change the plan to better match the communication needs of the project.