Quiz 11: Stakheholders Management Quiz

Multiple Choice

The project manager has begun to identify the stakeholders for the network redesign project. One person is very vocal about the effects of the project on his role in the organization. The person feels he will lose his job once the project is complete. Is this person a stakeholder?

• Yes, because the person is impacted byu the project

• Yes, because the person will gain a new role in the organization

• No, because the person will not be with the company after the project is done

• No, because the person is not part of the project team

Anyone who is positively or negatively impacted by the project is considered a stakeholder.

Multiple Choice

The project manager of a large multinational project knows that the stakeholder engagement will be key to a successful project. What should the project manager do to ensure all stakeholders are engaged?

• Identify Stakeholders Early

• Document Stakeholder Requirements Early

• Communicate Continuously

• Identify Risk Early

Continuous communication is the main aspect of stakeholders’ engagement. Continuous communication will lead to early identification of stakeholders and understanding how to engage them.

Multiple Choice

The project manager is identifying stakeholders on the project when he finds a stakeholder that is part of the company executive board. How should the project manager classify this stakeholder?

• Downward

• Upward

• Outward

• Senior

The upward classification is used for stakeholders that are senior to the project, such as senior management.

Multiple Choice

The project manager has decided to classify the stakeholders based on their power level and influence on the project. What model does this best describe?

• Stakeholder cube model

• Stakeholder power grid model

• Salience model

• Influence model

The salience model is used to describe stakeholders based on their power level, influence, urgency, or legitimacy.

Multiple Choice

Where should the project manager include the organization position and role of the project stakeholders?   

• Requirements documentation

• Stakeholder list

• Stakeholder register

• Stakeholder engagement plan

The stakeholder register documents who the project stakeholders are, including their contact information, role, position, influence, and expectations.

Multiple Choice

The project manager has created a list of the stakeholders and their current engagement in the project. The project manager would like to document his expectations for the stakeholders’ engagement levels when the project is executed. What tool or technique can help the project manager with this task?

• Stakeholder register diagram

• Stakeholder engagement assessment matrix

• Stakeholder influence model

• Stakeholder matrix

The stakeholder engagement assessment matrix shows a comparison between the current and desired engagement levels of stakeholders.

Multiple Choice

While working on the stakeholder engagement plan, the project manager identifies a stakeholder who does not know the project will impact them. How should the project manager classify this stakeholder’s engagement level?

• Hidden

• Resistant

• Neutral

• Unaware

The stakeholder is unware of the project and potential impacts.

Multiple Choice

What document will be created once the stakeholder management process has been completed in the planning process group of the project?

• Stakeholder management plan

• Stakeholder engagement plan

• Communication management plan

• Stakeholder register

The stakeholder management process is conducted during planning to plan stakeholder engagement. The output is the stakeholder engagement plan.

Multiple Choice

During which process will the project manager engage the stakeholders on the project?

• Manage stakholders engagement

• Monitor stakeholders engagement

• Control stakeholders engagement

• Plan stakeholders engagement

In the executing process of manage stakeholders engagement, the project manager will be communicating with the stakeholders on the project to meet their expectations.

Multiple Choice

What is the main benefit of keeping the stakeholders engaged during the execution of the project?

• To identify the stakeholders

• To resolve issues

• To create a stakeholder engagement plan

• To increase stakeholders support and reduce resistance

The manage stakeholders engagement process is done during execution, and its main benefit is to increase support and minimize resistance from stakeholders.

Multiple Choice

During which stakeholder management process will the project manager review the stakeholders engagement plan and the actual stakeholders’ engagement to determine if the plan is meeting the project needs?

• Manage stakeholders engagement

• Control stakeholders engagement

• Manitor stakeholders engagement

• Plan stakeholders engagement

During the process of monitor stakeholders engagement, the project manager will monitor project stakeholder relationships and tailor strategies for engaging stakeholders through modification of engagement strategies and plans.

Multiple Choice

While conducting the process of monitor stakeholders engagement, the project manager reviews the project management plan and would like to modify it to increase the frequency of meeting with senior management. What should the project manager do next?

• Create a change request

• Modify the plan

• Inform the change control board

• Inform the project sponsor

Any changes to the project management plan require an approved change request.

Multiple Choice

When the project is executed, what plan will the project manager use along with the stakeholder engagement plan to engage all stakeholders on the project?

• Scope management plan

• Requirements management plan

• Communication management plan

• Cost management plan

The communication management plan is used along with the stakeholder management plan during the process of manage stakeholders engagement to keep the stakeholders engaged.

Multiple Choice

When should the project manager conduct the process of identifying stakeholders?

• Only when the project initiates

• Once if needed in the project

• Throughout the project life cycle

• Only when new stakeholders are added to the project

The process of identify stakeholders should be done throughout the project, not just when it initiates.

Multiple Choice

When communicating with stakeholders, what can the project manager use to ensure the stakeholders receive the information and understand it?

• Active listening

• Presentation skills

• Soft skills

• Feedback

Feedback is used to ensure that the information provided to stakeholders is received and understood.