Conflict management Part 2

Conflict management
Part 2

Multiple Choice

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Cooperativeness indicates the degree to which ________.

• one party attempts to satisfy his or her own concerns

• one party attempts to suppress the conflict

• the parties attempt to find a win-win solution.

• one party attempts to satisfy the other party's concerns.

• the parties are willing to involve a third party in conflict resolution.

Multiple Choice

Assertiveness indicates the degree to which ________.

• one party attempts to suppress the conflict

• the parties attempt to find a win-win solution

• one party attempts to satisfy the other party's concerns

• the parties are willing to involve a third party in conflict resolution

• one party attempts to satisfy his or her own concerns

Multiple Choice

When one person seeks to satisfy his or her own interests regardless of the impact on the

other parties to the conflict, that person is using the conflict-handling intention of ________.

• competing

• avoiding

• accommodating

• compromising

• collaborating

Multiple Choice

________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.

• competing

• avoiding

• accommodating

• compromising

• collaborating

Multiple Choice

Luke's colleague Leia talks loudly on the phone, which annoys him, but he chooses not to confront her about it due to her understanding and cooperative nature. Luke's conflict-handling intention is called ________.

• Competing

• Accommodating

• compromising

• collaborating

Multiple Choice

The conflict-handling intention of collaborating is ________.

• assertive and uncooperative

• assertive and cooperative

• unassertive and uncooperative

• unassertive and cooperative

• affective and reflective

Multiple Choice

A party that seeks to appease an opponent may be willing to place the opponent's interests

above their own, sacrificing to maintain the relationship. We refer to this conflict-handling

intention as ________.

• collaborating

• Avoiding

• compromising

• accommodating

• competing

Multiple Choice

A project deadline looms; the manager overrides team concerns, demanding immediate, focused output, prioritizing task completion above all else. Can you guess the conflict handling style?

• Avoiding
• Competing
• Accommodating
• Collaborating

Multiple Choice

When two team members have differing opinions on a project's direction, their manager, instead of facilitating a discussion, says, "Let's focus on other tasks for now," effectively postponing any resolution. We refer to this conflict-handling

intention as ________.

• collaboration
• competition
• avoidance
• compromise

Multiple Choice

Macy does not like a few of the standard operating procedures adapted for the new project.

However, she discussed the items with the team and told them that she realized she was in the

minority and that she would adapt the new procedures to maintain smooth operations within the

team. This type of conflict-handling intention is called ________.

• Negotiating

• Competing
• Collaborating
• Avoiding
• Accommodating

Multiple Choice

In which stage of the conflict process does conflict become visible?

• outcomes

• intentions

• incompatibility

• behavior

• personalization

Multiple Choice

A conflict-intensity continuum has "annihilatory conflict" at the upper end and "no conflict"

at the lower end. In the context of this conflict-intensity continuum, which of the following

statements is true of conflict intensities?

• Aggressive physical attacks fall in the lower range of the conflict-intensity continuum.

• Conflicts that reach the lower ranges of the conflict-intensity continuum are almost always

  dysfunctional.

• Strikes, riots, and wars fall in the lower range of the conflict-intensity continuum.

• In cases of annihilatory conflict, there is overt questioning or challenging of others.

• Functional conflicts are typically confined to the lower range of the conflict-intensity

  continuum

Multiple Choice

Conflict is dysfunctional when it ________.

• provides a medium to release tension

• reduces group cohesiveness

• fosters an environment of self-evaluation

• provides a means for expressing frustration

• leads to change

Multiple Choice

It is observed that openness and collaboration were associated with a superior group performance, while avoiding and competing strategies were linked to significantly worse group performance.

• True

• False

Multiple Choice

All of the following are benefits of conflict in organizations except ________.

• increased self-evaluation and change

• increased groupthink

• increased creativity and innovation

• increased curiosity among group members

• increased opportunity to air problems

Multiple Choice

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Cooperativeness indicates the degree to which ________.

• one party attempts to satisfy his or her own concerns

• one party attempts to suppress the conflict

• the parties attempt to find a win-win solution.

• one party attempts to satisfy the other party's concerns.

• the parties are willing to involve a third party in conflict resolution.

Multiple Choice

In which of the following situations is mediation most likely to be effective?

• The conflict between the parties involved in mediation is at a moderate level.

• One of the parties involved in the negotiation perceives the mediator as biased.

• One of the parties involved in the negotiation perceives the mediator as coercive.

Multiple Choice

Which of the following terms best describes the process that occurs when two or more parties decide how to allocate scarce resources?

• mediation

• litigation

• arbitration
• negotiation

Multiple Choice

Megatron wants to bring in a neutral third party who will facilitate a negotiated solution by

using reasoning, persuasion, suggesting alternatives, and the like. This person is known as a

________.

• plaintiff

• consultant

• mediator

• bailor

Multiple Choice

Which of the following methods of third-party negotiation always results in a happy settlement?

• Arbitration
• Litigation
• Mediation
• Collaboration
• None of these

Multiple Choice

Under which situations is mediation most likely to be effective?

• The conflict between the parties involved in mediation is at a moderate level.

• One of the parties involved in the negotiation perceives the mediator as biased.

• One of the parties involved in the negotiation perceives the mediator as coercive.

Multiple Choice

Which of the following conflict management techniques involves purposely designating a critic to argue against the majority positions held by the group?

• altering the structural variables

• altering the human variable

• bringing in outsiders

• exercising authoritative command

• appointing a devil's advocate

Multiple Choice

Which of the following is a conflict-stimulation technique?

• expansion of resources

• compromise

• bringing in outsiders

• exercising authoritative command

• problem solving