Who Has Captain?

Multiple Select

___ and _____ ______ are the two major carriers that handle international orders.

• DHL

• UPS

• ePost Global

• GlobalE

Drag and Drop

There will be ​

Placeholder

tracking number(s) associated with an international order.

Drag these tiles and drop them in the correct blank above

2

1

3

Multiple Choice

Once the package arrives at the destination country, either DHL or ePost Global will hand it off to _____.

• customs

• the local carrier

• the post office

• USPS

Multiple Choice

You can find a list of international couriers and their contact information in the TBC Courier Yellow Pages.

• True

• False

Drag and Drop

When checking a DHL Tracking number, you can find the Local Tracking Number by clicking ​

Placeholder

.​

Drag these tiles and drop them in the correct blank above

More Shipment Details

All Shipment Updates

Print

Track

Drag and Drop

When checking a DHL Tracking number, you can find the breakdown of the updates on the package under ​ ​

Placeholder

.​

Drag these tiles and drop them in the correct blank above

Print

Track

All Shipment Updates

More Shipment Details

Fill in the Blanks

Fill in the Blanks

Multiple Choice

Which statement is true?

• Global E does NOT have it's own portal to check orders.

• Only Global E is used to ship international orders.

• Global E has it's own portal to check orders.

• Global E hands off orders to customs.

Multiple Select

(Multiple answers) When searching for an order in the Global E portal, we can use:

• Shopify Order Number (include the "#" symbol)

• Customer's phone number

• GlobalE ID

• Customer's complete shipping address

Hotspot

Which of the following tabs allows us to view the reason why Global E may have cancelled an order?

Dropdown

Fill in the blank about Global E refunds:

Payment providers however, have their own processing times, which is why we should advise our customers to allow ​

Select answer

​ for the refund to be completed. This timeframe applies to all international order refunds, except for PayPal and Klarna, which follow their own refund processing times.

Multiple Choice

We need to flag a ticket to our lead or to the appropriate Slack channel ____ initiating ticket sharing for any reason.

• before

• during

• after

• n/a since we decide to initiate ticket sharing

Multiple Choice

When ticket sharing, Global-e communicates via ______ with us

• TBC Gmail

• Public Reply

• Internal Note

• Chat

Hotspot

Where on Zendesk can we initiate a ticket share with Global E?

Multiple Choice

Which of the following Zendesk options should you choose when sharing a ticket with Global E?

• Open

• Solved

• Pending

• For Review - LPL

Multiple Choice

Typically, international customers ask for ______ for customs clearance or duties & taxes refund.

• Tax Form

• Custom's Form

• Commercial Invoice

• BOL