Domestic R&E Exercise

Domestic R&E Exercise

By Team Thursday

EASY ROUND

By Team Thursday

​SCENARIO 1

Reachout date: July 04, 2025
Request: Exchange to a half size up

Multiple Choice

Which under-30-day basic exchange template should we use for this scenario?

• Exchange via Box & Ship: Label Not Yet Created

• Customer Initiated an Exchange After Emailing Us

• Style/Color Exchange via Box & Ship

• Customer Would Like To Exchange Instead of Return

​SCENARIO 2

Reachout date: June 17, 2025
Request: Return for a refund back to original payment method: Credit card

Multiple Choice

Which under-30-day basic return template should we use for this scenario?

• Exchange via Box & Ship: Label Not Yet Created

• Customer Initiated an Exchange After Emailing Us

• Return via Box & Ship: For Store Credit

• Customer Would Like to Return Instead of Exchange

​SCENARIO 3

Delivery date: June 18, 2025
Reachout date: July 31, 2025
Request: Exchange request to White Premier Low Top

Multiple Choice

Which template should we use for this scenario?

• Return/Exchange Courtesy Options | Less than 2 Months

• Under 30 days| Basic Exchange- Style/Color Exchange via Box & Ship

• Customer Would Like To Exchange Instead of Return

• Over 30 Days | Basic Returns & Exchanges- Image Request

​SCENARIO 4

Delivery date: June 18, 2025
Reachout date: June 19, 2025
Request: Worn once during wedding. Realized he needs a half size down.

Multiple Choice

Which template should we use for this scenario?

• Exchange via Box & Ship: Label Not Yet Created

• Basic Returns & Exchanges- Image Request

• Worn | Less Than 2 Months

• Return/Exchange Courtesy Options | Less than 2 Months

AVERAGE ROUND

By Team Thursday

​SCENARIO 5

​Do a return on behalf of the customer using the returns portal dev: Use the order number assigned to you.


https://thursdaydev.loopreturns.com/#/

Open Ended

Write your assigned order number here for evaluation.

​SCENARIO 6

​Do an exchange for a half size up in behalf of the customer using the returns portal dev: Use the order number assigned to you.


https://thursdaydev.loopreturns.com/#/

Open Ended

Write your assigned order number here for evaluation.

DIFFICULT ROUND

By Team Thursday

​SCENARIO 7

Using Shopify Dev, process a manual replacement: Use the order number assigned to you.

Replace with Size 7.5 Black Matte Captain Stormking

Open Ended

Write your assigned order number here for evaluation.

​SCENARIO 8

Using Shopify Dev, process a manual replacement: Use the order number assigned to you.

Replace with Size 10.5 Clay Court

Open Ended

Write your assigned order number here for evaluation.