QTH Trắc Nghiệm

Multiple Choice

Wasting resources is considered to be an example of____

• inefficacy

• ineffableness

• inefficiency

• ineffectiveness

Multiple Choice

A____ is an example of a first-line manager.

• division manager

• store manager

• regional manager

• shift manager

Multiple Choice

Supervisor is another name for which of the following?

• team leader

• middle manager

• first-line manager

• top manager

Multiple Choice

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is____.

• an assembly line worker

• a laborer

• a manager

• a salesperson

Multiple Choice

____have titles such as executive vice president, chief operating officer, and chief executive officer.

• Team leaders

• Middle managers

• First-line managers

• Top managers

Multiple Choice

Managers with titles such as regional manager, project leader, or division manager are____

• A) first-line managers

• B) top managers

• C) production managers

• D) middle managers

Multiple Choice

____involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.

• A) Commanding

• B) Managing

• C) Planning

• D) Organizing

Multiple Choice

Brenda's ability to complete activities efficiently and effectively with and through other people is known as____

• A) management

• B) leadership

• C) entrepreneurship

• D) delegation

Multiple Choice

An automobile manufacturer increased the total number of cars produced keeping the production cost the same. The mannnufacturer____

• A) increased its equity

• B) increased its efficiency

• C) increased its effectiveness

• D) increased its effability

Multiple Choice

WWhereas____ getting things done,____ is concerned with the means of is concerned with the ends, or attainment of organizational goals.

• A) effectiveness; efficiency

• B) efficiency; effectiveness

• C) effectiveness; effability

• D) efficiency; experience

Multiple Choice

Which of the following is an example of an efficient manufacturing technique?

• A) cutting inventory levels

• B) increasing the amount of time to manufacture products

• C) increasing product reject rates

• D) meeting customers' rigorous demand

Multiple Choice

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?

• A) controlling

• B) leading

• C) planning

• D) organizing

Multiple Choice

Effectiveness is associated with

• A) reducing inventory

• B) decreasing production time

• C) doing the right things

• D) doing things right

Multiple Choice

Brenda's ability to produce the same amount of product with fewer personnel is a reflection of hher____

• A) effectiveness

• B) process skills

• C) leadership

• D) efficiency

Multiple Choice

In successful organizations,____

• A) high efficiency and high equanimity go hand in hand

• B) high efficiency and high effervescence go hand in hand

• C) high efficiency and high effectiveness go hand in hand

• D) high efficiency and high accessibility go hand in hand

Multiple Choice

Conceptual skills iinvolve____

• A) managing employees who use tools to produce the organization's products

• B) communicating with customers

• C) thinking about abstract and complex situations

• D) inspiring enthusiasm and trust among employees

Multiple Choice

Which of the following types of managerial positions is most likely to involve clerical duties?

• A) supervisor

• B) regional manager

• C) project leader

• D) president

Multiple Choice

A series of eight steps that begins with identifying a problem and concludes with evaluating a decision's effectiveness is known as____

• A) the decision-making process

• B) decision support theory

• C) a decision-tree analysis

• D) a decision information system

Multiple Choice

To determine tthe____ a manager must determine what is relevant or important to resolving a problem.

• A) bounded rationality of a decision

• B) escalation of commitment

• C) weight of the decision criteria

• D) decision criteria

Multiple Choice

Which of the following represents one of the challenges of management?

• A) enjoy relatively easy work

• B) support, coach, and nurture others

• C) have little influence on organizational outcomes

• D) have to deal with a variety of personalities

Multiple Choice

After identifying a problem, the next step in the decision-making process iis____

• A) identifying decision criteria

• B) allocating weights to decision criteria

• C) analyzing alternatives

• D) developing alternatives

Multiple Choice

Which of the following statements is true concerning problem identification?

• A) Problems are generally obvious.

• B) A symptom and a problem are one and the same.

• C) Generally, what is a problem for one manager is a problem for all other managers.

• D) Effectively identifying problems is not easy.

Multiple Choice

Amanda, a single parent, is looking for a new job. Considering that she has two school-going children, she is particularly keen on finding an employer who can provide her with alternative work arrangements such as flexible work hours and telecommuting. In terms of the decision-making process, these represent Amanda's ____

• A) decision criteria

• B) problems

• C) alternatives

• D) heuristics

Multiple Choice

Max is planning on going away to college next year and is currently trying to figure out which colleges he should apply to. He would like to major in English Literature at an accredited liberal arts college, but is also looking for a university that offers financial aid. In terms of the decision-making process, these represent Max's____

• A) problems

• B) alternatives

• C) decision criteria

• D) heuristics

Multiple Choice

A(n)____ is the existence of a discrepancy between an existing and a desired state of affairs.

• A) hazard

• B) risk

• C) uncertainty

• D) problem

Multiple Choice

Creativity is most essential in which of the following steps of the decision-making process?

• A) analyzing alternatives

• B) allocating weights to the decision criteria

• C) developing alternatives

• D) identifying decision criteria

Multiple Choice

Which of the following represents one of the rewards of being a manager?

• A) operating with limited resources

• B) receiving recognition in the organization

• C) motivating workers in chaotic situations

• D) doing duties that are more clerical than managerial

Multiple Choice

Managers with good____ know how to communicate, motivate and lead to get the best out of their people.

• A) human skills

• B) conceptual skills

• C) technical skills

• D) empirical skills

Multiple Choice

After identifying the decision criteria that are important or relevant to resolving a problem, the next step in the decision-making process is____

• A) allocating weights to the criteria

• B) analyzing the alternatives to solving the problem

• C) reducing the number of criteria through the process of elimination

• D) implementing the alternative

Multiple Choice

Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the____

• A) impartiality of management

• B) neutrality of management

• C) universality of management

• D) reality of management

Multiple Choice

The universality of management means that____

• A) all managers in all organizations perform the four management functions

• B) all managers in all organizations perform the same quantity of managerial functions

• C) all managers in all organizations perform managerial functions in similar ways

• D) any manager can work in any organization and perform any management function

Multiple Choice

Which of the following is true concerning the three managerial skills?

• A) Technical skills tend to be most important for middle-level managers.

• B) Conceptual skills are most important for lower-level managers.

• C) Human skills remain equally important to all levels of management.

• D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

Multiple Choice

Which of the following skills involves the ability to work well with other people, both individually and in a group?

• A) technical skills

• B) assessment skills

• C) planning skills

• D) human skills

Multiple Choice

When Joe tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions?

• A) controlling

• B) leading

• C) planning

• D) organizing

Multiple Choice

Understanding building codes would be considered a(n)____ skill for a building contractor.

• A) human

• B) technical

• C) conceptual

• D) empirical

Multiple Choice

Organizing includes____

• A) setting organizational goals

• B) hiring organizational members

• C) motivating organizational members

• D) determining who does what tasks

Multiple Choice

Which of the following skills tend to be more important for first-line managers since they manage employees who produce the organization's product?

• A) human

• B) technical

• C) conceptual

• D) empirical

Multiple Choice

Technical skills include____

• A) experience gained by experiments that are used in performing managerial tasks

• B) job specific knowledge needed to proficiently perform work tasks

• C) the ability to work well with individuals and groups

• D) skills managers use to think and to conceptualize about abstract and complex situations

Multiple Choice

Motivating subordinates is primarily associated with the management function of____

• A) planning

• B) organizing

• C) leading

• D) controlling

Multiple Choice

The process of monitoring, comparing, and correcting is called____

• A) controlling

• B) planning

• C) leading

• D) organizing

Multiple Choice

When Joe decides as to how many units of output his employees should produce, he is performing which of the following management functions?

• A) controlling

• B) leading

• C) planning

• D) organizing

Multiple Choice

According to Mintzberg's managerial roles, the____ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.

• A) informational

• B) interpersonal

• C) technical

• D) decisional

Multiple Choice

A manager resolving conflict among organizational members is performing which of the following functions?

• A) controlling

• B) planning

• C) organizing

• D) leading

Multiple Choice

The____ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.

• A) interpersonal

• B) informational

• C) technical

• D) decisional

Multiple Choice

Establishing strategies for achieving organizational goals is a part of the____ function.

• A) leading

• B) coordinating

• C) planning

• D) organizing

Multiple Choice

Today, the basic management functions have been condensed to____

• A) planning, organizing, commanding, and coordinating

• B) planning, organizing,coordinating,and controlling

• C) planning, organizing, commanding, and controlling

• D) planning, organizing, leading, and controlling

Multiple Choice

If Brenda accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is____

• A) efficient, but ineffective

• B) a leader, but not a top manager

• C) project oriented, but not effective

• D) effective, but inefficient

Multiple Choice

Which of the following statements regarding managers in today's world is accurate?

• A) Their age range is limited to between 30 and 65 years.

• B) They are found only in large corporations.

• C) They can be found exclusively in for-profit organizations.

• D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

Multiple Choice

____are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

• A) First-line managers

• B) Top managers

• C) Production managers

• D) Research managers

Multiple Choice

The fact that Brenda completes her projects is an indication of her____ as a manager.

• A) leadership

• B) effectiveness

• C) efficiency

• D) attention to detail

Multiple Choice

In the decision-making process, after allocating weights to the decision criteria, the decision-maker must then____

• A) list viable alternatives that could resolve the problem

• B) allocate weights to each alternative that could resolve the problem

• C) evaluate each alternative that could resolve the problem

• D) rate all alternatives that could solve the problem using the decision criteria

Multiple Choice

Sue works in the finance department of a large multinational corporation. Her manager has asked her to submit a detailed report on the department's quarterly expenses within the next two days. Being pressed for time, Sue identifies three courses of action that could help her accomplish her task-she can stretch her working hours till she finishes the report, she can ask her colleague to chip in, or she could ask her manager for additional time. Which stage is Sue at in the decision-making process?

• A) selecting an alternative

• B) identifying decision criteria

• C) developing alternatives

• D) evaluating decision effectiveness

Multiple Choice

In the decision-making process, while____ the decision maker puts the decision into action by conveying it to those affected by it and getting their commitment to it.

• A) selecting an alternative

• B) evaluating a decision's effectiveness

• C) implementing an alternative

• D) analyzing alternatives

Multiple Choice

Managers should use subjective measures when____

• A) work activities cannot be expressed in quantifiable terms

• B) work activities are critical to the organization

• C) organizational processes and activities are complex

• D) immediate managerial action is required

Multiple Choice

The first step in the control process is____

• A) setting the desired standards

• B) measuring actual performance

• C) comparing performance against expectations

• D) enforcing managerial control

Multiple Choice

____has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act.

• A) Corporate hierarchy

• B) Business configuration

• C) Organization culture

• D) Industrial psychology

Multiple Choice

Which of the following factors is a demographic component of an organization's external environment?

• A) lifestyles and behavior

• B) political stability

• C) geographic location

• D) stock market fluctuations

Multiple Choice

An organization's____ goals are official statements of what an organization says, and what it wants its stakeholders to believe, its goals are.

• A) stated

• B) seal

• C) suthentic

Multiple Choice

If the mortgage interest rates increase, this would be an example of changing____ in your external environment.

• A) economic conditions

• B) political conditions

• C) sociocultural conditions

• D) demographic conditions

Multiple Choice

Which of the following factors is a sociocultural component of an organization's external environment?

• A) education level

• B) political stability

• C) behavior patterns

Multiple Choice

Goals are different from plans because____

• A) goals identify specific steps that the organization needs to achieve, and plans identify the overall mission of the organization

• B) goals describe financial objectives, and plans describe objectives related to social responsibility

• C) goals are important only for small companies, and plans are important only for large companies

• D) goals are desired outcomes, and plans describe how those outcomes will be accomplished

Multiple Choice

Which aspect of planning refers to documents that outline how results are to be achieved?

• A) goals

• B) plans

• C) objectives

• D) performance

Multiple Choice

Which of the following is the best indicator of an organization's real goals?

• A) organizational members' actions

• B) mission statement

• C) annual reports

• D) stock valuation

Multiple Choice

Which of the following factors is an economic component of an organization's external environment?

• A) family composition

• B) education level

• C) disposable income

• D) geographic location

Multiple Choice

The____ component of an organization's external environment is concerned with trends in population characteristics such as age, race, gender, education level, geographic location, income, and family composition.

• A) economic

• B) political

• C) demographic

• D) sociocultural

Multiple Choice

____plans apply to the entire organization and establish the organization's overall goals.

• A) Departmental

• B) Strategic

• C) Operational

• D) Specific

Multiple Choice

Long-term plans are defined as those with a time frame beyond____

• A) seven years

• B) one year

• C) five years

• D) three years

Multiple Choice

____involves defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities.

• A) Execution

• B) Logistics

• C) Planning

• D) Operations

Multiple Choice

Which of the following factors is an economic component of an organization's external environment?

• A) family composition

• B) education level

• C) disposable income

• D) geographic location

Multiple Choice

Plans that encompass only the production or the sales goals of a company are termed____ plans.

• A) operational

• B) strategic

• C) informal

• D) financial

Multiple Choice

A standing plan is____

• A) an ongoing plan that provides quidance for activities performed repeatedly

• B) a plan that stands in place of a preferred plan in case of the failure of the latter

• C) a one-time plan specifically designed to meet the needs of a unique situation

• D) a flexible plan that sets out general guidelines for company strategy

Multiple Choice

Operational plans are usually____

• A) short term, directional, and standing

• B) short term, specific, and standing

• C) long term, directional, and single use

• D) long term, specific, and standing

Multiple Choice

Short-term plans are those covering____ or less.

• A) three years

• B) one year

• C) six months

• D) five years

Multiple Choice

Which of the following is an example of a single-use plan?

• A) affirmative action hiring policies of a company

• B) a plan developed to implement new environmental regulations

• C) the procedure to be followed for firing low-performing employees

• D) a plan developed to ensure worker safety at the company's facilities

Multiple Choice

Which of the following is an example of a standing plan?

• A) a retail chain's plan to counter the entry of a new competitor

• B) a plan developed to address a sudden, unanticipated surge in demand

• C) a fire escape policy establishing practices to be followed in an emergency

• D) a plan to cope with radical changes in the political environment

Multiple Choice

____is a process of setting mutually-agreed upon goals and using those goals to evaluate employee performance.

• A) Management by objectives

• B) Traditional goal setting

• C) Management by observation

• D) Management by exception

Multiple Choice

____planning dominates managers' planning efforts at lower levels of the organization.

• A) Strategic

• B) Organization-wide

• C) Operational

Multiple Choice

Organizational design is a process that involves decisions about____

• A) work specialization and cost-leadership

• B) chain of command and span of control

• C) centralization and differentiation

• D) departmentalization and diversification

Multiple Choice

The process of dividing work activities into separate job tasks is known as____

• A) work specialization

• B) differentiation

• C) chain of command

• D) span of control

Multiple Choice

____is the formal arrangement of jobs within an organization.

• A) Departmentalization

• B) Organizational design

• C) Organizational structure

• D) Work specialization

Multiple Choice

The____ determines the number of levels and managers in an organization.

• A) delegation of authority

• B) unity of command

• C) chain of command

• D) span of control

Multiple Choice

A(n)____ organization is highly formalized and centralized.

• A) organic

• B) mechanistic

• C) rational

• D) intuitive

Multiple Choice

Top executives are mainly involved in____ planning.

• A) functional

• B) operational

• C) strategic

• D) departmental

Multiple Choice

A(n)____ organization is highly specialized and rigidly departmentalized.

• A) organic

• B) fundamental

• C) learning

• D) mechanistic

Multiple Choice

A(n)____ organization is highly adaptive, loose, and flexible.

• A) organic

• B) centralized

• C) vertical

• D) mechanistic

Multiple Choice

In stable and simple environments,____

• A) organic designs are most effective

• B) mechanistic designs are most effective

• C) low formalization is necessary

• D) decentralization is necessary

Multiple Choice

A dual chain of command is the key characteristic of the____ structure.

• A) matrix

• B) project

• C) team

• D) virtual

Multiple Choice

Which of the following is a characteristic of a mechanistic organization?

• A) cross functional teams

• B) free flow of information

• C) wide spans of control

• D) clear chain of command

Multiple Choice

Large organizations tend to have more____ than smaller organizations.

• A) specialization

• B) departmentalization

• C) centralization

• D) rules and regulations

Multiple Choice

In a____ structure, no clear chain of command exists.

• A) team

• B) project

• C) mechanistic

• D) functional

Multiple Choice

Which of the following is the final step in the management process?

• A) organizing

• B) planning

• C) controlling

• D) leading

Multiple Choice

The____ structure assigns specialists from different functional departments to work on projects being led by a project manager.

• A) divisional

• B) functional

• C) simple

• D) matrix

Multiple Choice

Which of the following corresponds to the controlling step in the management process?

• A) performance measurements

• B) employee motivation

• C) strategy formulation

• D) organizational structuring

Multiple Choice

The control process assumes that____

• A) employees require clear directions from management

• B) employees are under-qualified and require training

• C) performance standards are already in place

• D) employee monitoring costs are part and parcel of doing business

Multiple Choice

____plans are plans that are clearly defined and leave no room for interpretation.

• A) Directional

• B) Stated

• C) Long-term

• D) Specific

Multiple Choice

Employee empowerment is a crucial aspect of which type of organizational design?

• A) bureaucratic structures

• B) simple structures

• C) functional structures

• D) team structures

Multiple Choice

A____ is a broad statement of an organization's purpose that provides an overall guide to what organizational members think is important.

• A) mission

• B) proposal

• C) project

• D) preamble