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Answering Business Call Lessons

Answering Business Call Lessons

Assessment

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English

11th Grade

Hard

Created by

Rety Wijayanti

Used 1+ times

FREE Resource

18 Slides • 0 Questions

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Answering Business Call

By Rety Wijayanti

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What is Phone Call?

It is the act of speaking to somebody on the phone (oxfordlearnersdictionaries.com)

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Now, work with your partners!

Instruction: Write a short script for the following scenario:
A client calls to reschedule a meeting with your manager. You must answer the phone, take note of the request, and offer an alternative schedule.


Format Skrip (minimal 6 baris percakapan) harus mencakup:

  • Sapaan formal (Formal greeting)

  • Permintaan informasi (Request for information)

  • Menyampaikan ketidakhadiran (Stating unavailability)

  • Menawarkan alternatif (Offering an alternative)

  • Konfirmasi informasi (Confirming information)

  • Penutup formal(Formal closing)

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Answering Business Call

By Rety Wijayanti

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