Answering Business Call Lessons

Answering Business Call

By Rety Wijayanti

What is Phone Call?

It is the act of speaking to somebody on the phone (oxfordlearnersdictionaries.com)

Now, work with your partners!

Instruction: Write a short script for the following scenario:
A client calls to reschedule a meeting with your manager. You must answer the phone, take note of the request, and offer an alternative schedule.

Format Skrip (minimal 6 baris percakapan) harus mencakup:

• Sapaan formal (Formal greeting)

• Permintaan informasi (Request for information)

• Menyampaikan ketidakhadiran (Stating unavailability)

• Menawarkan alternatif (Offering an alternative)

• Konfirmasi informasi (Confirming information)

• Penutup formal(Formal closing)