Tier 2,3, Dupe of PSU

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​Tier 2

By L Garcia

Word Cloud

What are some of the criteria for FR13 cases when escalating for TVV?

Fill in the Blanks

What CSS notes do we need to add when requesting for TVV?

Open Ended

For 2nd Strike appeal process, how much should the 12-month earnings be to qualify for TVV?

​Tier 3

By L Garcia

Open Ended

When working on the Tickets queue, what type of cases are we suppose to assign to Tier 3?

Multiple Choice

When we escalate the ticket to Tier 3 AND selecting the "Suspension Appeal" as the type of user correspondence for our Final Determination in the Tickets queue, what will be the Appeal Outcome?

• Granted: New evidence or information

• Granted: Upwork error

• Requested more information from user

• Denied

Dupe of PSU

By L Garcia

Word Cloud

Name at least 2 strong tells to confirm that an account is a dupe of PSU

Multiple Choice

What is the Appeal Status for the PSU if we see one of the following?

- The appeal was never initiated 

- There may be options to reinstate if they confirm TOS

• Appeal is Possible

• Appeal NOT Possible

Multiple Choice

The PSU (top image) is suspended for FP | FR13. We found the NRU who is link to PSU by Device, Name, IP. We have 1 strong tell and 2 weak tells to confirm that they are dupes, thus, we should suspend it as confirmed dupe of PSU.

• True

• False

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