Maintaining client records, appointments etc

Multiple Choice

Why is it important to collect only relevant client information?

• It saves time when updating records.

• It helps with marketing purposes

• It ensures compliance with data protection laws

• It makes the records look more detailed.

Multiple Choice

Which of the following is considered a breach of confidentiality?

• Updating a client’s file after a visit.

• Discussing a patient’s case with the veterinary surgeon

• Discussing a client in a public area.

• Filing laboratory results in the patient’s record

Multiple Choice

What should you do if you overhear a colleague sharing a client’s personal details?

• Join the conversation to add more details.

• Ignore it and continue working

• Inform a supervisor or practice manager

• Share the information with another client.

Open Ended

What are the data protection concerns?

Multiple Choice

Before a consultation, reviewing a client’s records is important because:

• It helps you plan the next appointment.

• It ensures you have accurate and up-to-date information.

• It allows you to compare with other clients

• It reduces time spent talking to the client.

Multiple Choice

Which of the following might be attached to a client’s record?

• Lab test results.

• Email communications.

• X-rays.

• All of the above.

Multiple Choice

How should you enter a booster vaccination reminder?

• Verbally tell the client to remember

• Add a note in the records with the due date and the vaccine required.

• Write it on a post-it note.

• Wait for the client to request it

Multiple Choice

If a client wants details of their pet’s history, you should:

• Refuse and say records are private.

• Provide the information following practice procedures.

• Give them a colleague’s notes.

• Email it to anyone who asks.

Multiple Choice

What are the key actions required to update client records?

• Add notes

• Enter reminders

• Amend client details

• All of the above

Multiple Choice

You've got a BigQuery database named "customers". Use a Data Catalog tag template named "gdpr" to tag all tables. One mandatory field, has_sensitive_data, with a boolean value, is included in the template. However, all employees should be able to search and find tables in the dataset that are true or false in the has_sensitive_data field, but only the Human Resources group should be able to see the data in those tables.

You give the all employees group the bigquery.metadataViewer and

bigquery.connectionUser roles on the dataset. You want to minimize configuration overhead. What should you do next?

• Create the “gdpr” tag template with private visibility. Assign the bigquery.dataViewer role to the HR group on the tables that contain

  sensitive data.

• Create the “gdpr” tag template with private visibility. Assign the datacatalog.tagTemplateViewer role on this tag to the all employees group,

  and assign the bigquery.dataViewer role to the HR group on the tables that contain sensitive data.

• Create the “gdpr” tag template with public visibility. Assign the bigquery.dataViewer role to the HR group on the tables that contain

  sensitive dat

• Create the “gdpr” tag template with public visibility. Assign the datacatalog.tagTemplateViewer role on this tag to the all employees group,

  and assign the bigquery.dataViewer role to the HR group on the tables that contain sensitive data.

Multiple Choice

You are working at a sports association whose members range in age from 8 to 30. The association collects a large amount of health data, such as sustained injuries. You are storing this data in BigQuery.

 

Current legislation requires you to delete such information upon request of the subject. You want to design a solution that can accommodate such a request. What should you do?

• Use a unique identifier for each individual. Upon a deletion request, delete all rows from BigQuery with this identifier.

• When ingesting new data in BigQuery, run the data through the Data Loss Prevention (DLP) API to identify any personal information. As part of the DLP scan, save the result to Data Catalog. Upon a deletion request, query Data Catalog to find the column with personal information.

•  

  Create a BigQuery view over the table that contains all data. Upon a deletion request, exclude the rows that affect the subject’s data from this view. Use this view instead of the source table for all analysis tasks.

• Use a unique identifier for each individual. Upon a deletion request, overwrite the column with the unique identifier with a salted SHA256 of its value.

Multiple Select

You've got a customer table in BigQuery that contains sensitive data, for example names and addresses. Your Data Analytics and Consumer Support teams need to share customer data with you in a secure manner. All customers' data needs to be accessible by the Analytics team, but they must not have access to sensitive information. The consumer support team needs access to all data columns, but must not be able to access customers that no longer have active contracts. You enforced these requirements by using an authorized dataset and policy tags. After implementing these steps, the data analytics team reports that they still have access to the sensitive columns. You need to ensure that the data analytics team does not have access to restricted data. What should you do? (Choose two.)

• Create two separate authorized datasets; one for the data analytics team and another for the consumer support team.

• Ensure that the data analytics team members do not have the Data Catalog Fine-Grained Reader role for the policy tags.

• Replace the authorized dataset with an authorized view. Use row-level security and apply filter_expression to limit data access.

• Remove the bigquery.dataViewer role from the data analytics team on the authorized datasets.

• Enforce access control in the policy tag taxonomy.

Multiple Choice

What information is typically included in a patient profile in a medical software system?

• Patient's name

• Insurance details

• Medical history

• All of the above

Multiple Choice

What information is required to update the vaccination record for a pet?

• Pet name

• Vaccination description

• Vaccination date

• All of the above

Multiple Choice

Which greeting is most appropriate when answering a practice telephone?

• “Hello, what do you want?”

• “Hi, you’ve called the vet, speak.”

• “Good morning, [Practice Name], how can I help?”

• “Yeah, go ahead.”

Multiple Choice

When a client calls about a possible emergency, you should:

• Book the next available routine slot.

• Prioritise the appointment and inform clinical staff.

• Tell them to call back later.

• Ask them to visit tomorrow.

Multiple Select

What is essential when taking a telephone message?

• Writing down your own opinions.

• Recording the caller’s name, number, and reason for the call.

• The animal's symptoms

• Promising treatment outcomes.

Multiple Choice

When greeting clients, you should:

• Ignore them until they speak

• Acknowledge them promptly and professionally

• Ask about their payment method first.

• Avoid eye contact.

Multiple Choice

If a client asks for medical advice beyond your role, you should:

• Give your opinion anyway.

• Look it up online and tell them.

• Direct them to an RVN or veterinary surgeon.

• Refuse to speak with them.

Multiple Choice

Why is punctuality important in a veterinary setting?

• It shows you want a promotion.

• It demonstrates reliability and respect for the team.

• It helps you finish work early.

• It keeps your boss happy.

Multiple Choice

Which of the following demonstrates respect for confidentiality in the workplace?

• Discussing a client’s pet on social media (without names).

• Sharing medical details with a friend who owns a similar pet.

• Only accessing client records when necessary for your role.

• Talking about interesting cases in the staff kitchen.

Multiple Choice

When assisting clients, which action shows you are working within your role?

• Explaining the next steps in the appointment proce
• Offering to diagnose the pet’s condition.

• Prescribing medication for their pet.

• Making decisions about surgery.

Drag and Drop

Client records must always be kept _________ and only accessed by authorised personnel.​

Placeholder

​

Placeholder

Drag these tiles and drop them in the correct blank above

confidential

private

Poll

How confident do you feel about this topic now?

• Very confident
• Somewhat confident
• Not confident