hotel reservation

​Hotel Reservation

By ARIS BUDIANTO

intorduction to hotel reservation

​what is hotel reservation?

A hotel reservation is a process of booking a room in a hotel before the guest arrives.
It ensures that a room is available for the guest on a specific date.

"Reservasi hotel adalah proses memesan kamar di hotel sebelum tamu tiba.

Hal ini memastikan bahwa kamar tersedia untuk tamu pada tanggal tertentu."

​example

A guest books a room for two nights before coming to the hotel

purpose of hotel reservation

​THE PURPOSE OF HOTEL RESERVATION IS:

1. To guarantee room availability

2. To manage hotel occupancy

3. To provide better service to guests

4. To avoid overbooking

types of hotel reservation

​there are several types of reservation:

1. Guaranteed Reservation

2. Non-Guaranteed Reservation

3. Walk-in Reservation

4. Group Reservation

ways to make a reservation

​guest can make a reservation through:

1. Telephone

2. Email

3. Hotel website

4. Online Travel Agent (OTA)

5. Travel agent

information needed for reservation

when making reservation, the reseptionist usually ask:

1. Guest name

2. Check-in date

3. Check-out date

4. Number of guests

5. Room type

6. Contact information

7. Payment method

1. The process of registering at the hotel

2. The process of leaving the hotel

3. Available room

4. Room already used

5. Room for one person

6. Room for two people

7. Two separate beds

8. Booking

meaning

1. Check-in

2. Check-out

3. Vacancy

4. Occupied

5. Single Room

6. Double Room

7. Twin Bed

8. Reservation

term

common reservation vocabulary

Guest: I’d like to make a reservation.
Guest: On July 15th for two nights.
Guest: A double room, please.

Receptionist: Good morning. How may I help you?
Receptionist: Certainly. When will you check in?
Receptionist: What type of room would you like?

sample reservation dialogue

Multiple Choice

Reservation is the part of front office department that handling guest need room on the future period. Reservation attendant is

• RECEPTIONIST

• RESERVATIONIST

• BELLBOY

• MANAGER

Multiple Choice

" Hello, I'm Miranda, is this Fave Hotel California?

I'd like to book a room for my family tomorrow"

that sentence show the _________of Reservation

• Responding and Closing

• Opening and Booking

• Tariff and Booking

• Opening and closing

Multiple Choice

The form to collect guest information of reservation

• Reservation form

• Reservation slip

• Reservation diary

• Dencity chart

Multiple Choice

Mrs. rose would like to replace her bed sheet. Then she needs to ask the ............ to change it

• Room service

• Bellboy

• Telephone operator

• Room boy

Multiple Choice

How much.........per night?

What about Deluxe room?

• Rate

• Price

• Cost

• Charge

Multiple Choice

FO : Bali Taman Resort and Spa, ....

Caller : I'd like to make a reservation for tomorrow in your hotel.

• How can you help me?

• How may I call you?

• What can I do for you?

• What should you do?

Multiple Choice

If the guest reserve room on 5th May 2020 for a week, what date will the guest check out ?

• 10TH MAY 2020

• 11TH MAY 2020

• 12TH MAY 2020

• 13TH MAY 2020

Multiple Choice

The group reservation is usually reserved by ....

• personal

• individual

• travel agent

• company

Multiple Choice

I have a _____________ for 8:00 pm for two people at the restaurant.

• single

• reservation

• tour

• transport

Multiple Choice

What way to make a reservation?

• By Calling or come directly

• By Promising

• By opening the book

• By Choosing a menu