ENT 2.05-2.08 Review

People who are naturally creative often possess which attribute?

• highly educated
• physically active
• mentally flexible
• emotionally controlled

Which is usually a characteristic of a creative person?

• likes to seek out new challenges
• depends on others
• patient with other people
• prefers working under supervision

When generating new ideas for new businesses, entrepreneurs often look for ways to perform which action?

• rationalize spending
• increase liability
• solve problems
•  control outcomes

A business that identifies products to sell that fill needs is making which decision?

• line extension
• product mix
• customer service
• quality control

Which is a way that a business can determine if a product will fulfill the needs of a target market?

• observe workers
• distribute promotional materials
• ask the customers for feedback
• develop a prospect list

What is often a positive result of accepting responsibility for a poor decision?

• the reinforcement of skeptical attitudes
• the control of opinions of others
• the demonstration of self-importance
• the gain of respect of others

After Porter realized that he processed an order incorrectly, he waited too long to correct the problem. As a result, an incorrect item was shipped to the customer. Now, the customer will need to ship the item back to the warehouse, and Porter's company will need to pay extra charges to have the product returned. What does this situation illustrate?

• Customers are likely to be very angry when employees make mistakes.
• Employees should tell their supervisors about all problems as soon as they occur
• The company has unrealistic expectations about Porter’s ability to perform his job.
• The decisions and actions of an employee can negatively impact others.