IT Essentials Ch 4 Review - Preventive Maintenance & Trouble

Which of the following is NOT a factor in how often preventive maintenance will need to be done?

• What the computer is used for.
• Where the computer is located.
• What brand of computer it is
• How many people use the computer.

Which of the following is NOT a benefit of doing computer preventive maintenance?

• Better grades in school
• Improved data protection
• Extended life of computer components
• Reduces equipment failures

Which of the following is NOT a benefit of doing computer preventive maintenance?

• Improved equipment stability
• Reduced computer down time
• Reduce hardware and software problems
• You will be a better gamer

Which of the following is NOT an example of hardware preventive maintenance?

• Remove dust from fans
• Update drivers
• Check the condition of cables
• Clean mouse, keyboard, and display

Which of the following is NOT an example of software preventive maintenance?

• Review and install security updates
• Update virus definitions
• Install software updates
• Clean and optical disks that you use

Which of the following is NOT something you should use to clean computer components?

• Ammonia based cleaners
• Compressed Air
• Lint free cloths
• Low air flow ESD vacuum cleaner

Which of the following environments would be good for your computer?

• A corner in a carpeted room
• Next to the fireplace
• In the basement near the laundry room
• Room with good ventilation between 45-90 degrees F and 10% to 80% humidity

What should you ALWAYS do before starting the troubleshooting process?

• Reboot
• Defrag
• Backup
• Perform updates

A liability release form specifies all EXCEPT which of the following?

• Permission to work on the computer
• Price of the work to be done
• Release of responsibility of data loss
• Description of what work should be done

What is the first step of the troubleshooting process?

• Identify the problem
• Fix the Problem
• Establish a Theory of what's causing the problem
• Make the customer feel like the problem is their fault