MH42 Hospitality and Tourism Unit 2 02 Vocabulary

The technology that allows reservations to be made on a website

• Booking engine
• Search engine
• Reservation station
• Technology booking station

The measure of how close to reality a prediction is

• Degree of accuracy
• Accuracy status
• Degree of predictability
• Status degree

Predicting the number of guests who will stay at the hotel

• Forecasting
• Forescoring 
• Inventory Predictor
• Demand Indicator

The stock of goods or merchandise on hand; an accounting of goods; any detailed list; to list merchandise or belongings

• Inventory
• Supply
• End of year Inventory
• Supply Chain Inventory on Hand

The measure of how wanted the rooms are or will be in the future

• Level of Demand
• Level of Democracy
• Demand Measure
• Real-time and Future Demand Status

The historical percentage of guests who make reservations and do not arrive

• No-show percentage
• No-show inventory report
• No-show/No-good customers
• No-show list of vagrants

The measure of people who stay longer than their intended duration

• Overstays
• Overprojections
• Overstations
• Over duration

A promise to hold something for a customer until the customer needs it, like a hotel room or a table at a restaurant

• Reservation
• Pinkie promise
• Reneged promise
• Registration

All the activities associated with the flow and transformation of product from raw materials through to the end consumer

• Supply chain
• Chain of command
• Supply and demand
• Product flow 

The tool used by hospitality destinations to estimate, in advance, how many rooms will be booked in the next ten days

• Ten-day forecast
• Semi-final Ten-day forecast
• Three-day forecast
• Forecast tool