MH42 Hospitality and Tourism 2.03

Starts usually afternoon shift at 3 p.m. until 11 p.m. Evening shift or the swing shift which is the second of three work shifts within a 24-hour period.

• Afternoon shift
• Evening shift
• Night shift
• Swing shift

Guideline for spending money. An estimate, often itemized, of expected income and expense for a given period in the future.

• Budgeting
• Accounting
• Math 101
• Income Statement

Usually 7 a.m. to 3 p.m. The work force scheduled to work during the daytime.

• Day Shift
• Swing shift
• Night Shift
• Afternoon Shift

Hotel is full or when all rooms have been sold. Reached capacity.

• Full house
• House at Full Capacity
• Hotel Success Rate
• Hotel Full

The number of guests staying in a hotel on a particular night.

• House count
• Full house
• Yield Management
• Property Management System

Workers who are members of a labor union.

• Labor
• Union Men
• Union workers
• Members Are Us

Usually 11 p.m. to 7 a.m. Third work shift usually during the night.

• Night shift
• Day shift
• Creeper Sleepers
• Moonlighters

A system that simplifies processes by coordinating tasks and activities that help managers ensure efficient workflow and employ better decision-making. Accounting, tenant tracking, budgeting, forecasting and building maintenance are common applications for property management systems. The front office manager will use the PMS to forecast the number of rooms occupied during the upcoming week.

• Property Management System (PMS)
• Scheduling System
• Simplified Coordinating System (SCS)
• Transnational Coordinator

A plan of time when employees will report to work. Process of assigning staff to work at specific times.

• Schedule
• Report Processor
• Time Worked
• Plan of Action Report

All activities involved in hiring and keeping workers. A group of persons, as employees, charged with carrying out the work of the hotel industry.

• Staffing
• Hiring and Firing
• Personnel Responsibilities
• Personal Responsibilities