Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

• Valet
• bell services
• concierge
• chauffeur

To which hotel division do the reservations, telecommunications, and guest registration departments typically report?

• front office
• engineering
• food and beverage
• sales and marketing

What type of tourism organization is funded by state- or local-level tax dollars?

• Professional development association
• Sole proprietorship
• Government agency
• Chamber-of-commerce

Why is it important for tour-company employees from different departments to work together to satisfy tourists’ needs?

• To achieve the company’s goals
• To maximize negotiation leverage
• To improve the company’s brand
• To monitor trends in the tourism industry

Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?

• To obtain pay raises
• To solve guests’ problems
• To eliminate workplace stress
• To reduce the need for supervision

Shane oversees a lodging facility’s accounting activities, which position does he have?

• Cashier
• Controller
• General manager
• Human-resources director

Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?

• Housekeeping
• Room service
• Maintenance
• Purchasing

What departments are part of a resort’s food and beverage division?

• Purchasing and catering
• Banquets and restaurants
• Room service and marketing
• Sales and concierge services

What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?

• Scatter
• Analytical
• Composition
• Organizational

A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?

• The need for confidentially
• The importance of planning
• The need to stay organized
• The importance of teamwork