Communication Skills

Which of the following is a type of non-verbal communication?

• Letters
• Body Language
• Telephone calls
• Email

Which of the following is not a barrier to communication?

• Language
• Noise
• Distraction
• Body Language

includes all forms of communication which use words 

• oral
• body language
• verbal
• written

includes all forms of communication that do not use words

• written
• text
• oral
• non-verbal

An example of non-verbal communication is

• talking on the phone
• texting on the phone
• emailing
• waving

communicating using your mouth

• collaboration
• oral
• non-verbal
• context

All of the following are examples of effective communication skills except.

• Arms crossed.
• Open body posture.
• Eye contact
• Calm voice

Which of the following is not a way to show that you are listening to someone?

• Make eye contact
• Turn your body away from the speaker.
• Nod
• Ask questions

What is a way to identify when someone is interested in a topic you are talking about?

• They are looking at their watch
• They change the subject
• They ask questions for more information
• They yawn

Which of the following is an example of active listening?

• Good eye contact
• Listener has encouraging facial expressions.
• Listener shows interest in person
• All of the above.