Business Management 3.01, 3.02, 3.03, 3

What often appears at the bottom of a business letter if a sales brochure is attached?

• Enclosure notation
• Reference initials

Which is a benefit to businesses of orienting new employees?

• Reduces turnover
• Eliminates training

Most businesses provide employee orientation as soon as new employees report for work because:

• employees cannot work until they have been oriented.
• that is when employees are anxious to learn.

An important aspect of the organizing function of management involves:

• establishing levels of authority.
• promoting employees.

Which phrase summarizes the overall purpose of employee orientation?

• “Starting off on the right foot.”
• “Been there; done that.”

Amy and Tom work in a busy purchasing department. Amy relies on Tom to provide her with important information every day to do her job. Because the business’s ability to achieve its goals relies on Amy andTom’s collaborative efforts, these two employees’ jobs are:

• symmetrical
• interdependent.

Which is an activity associated with the organizing function of management?

• Determining the division of labor
• Developing a mission statement

Which factor could legitimately be used as the basis for prioritizing workresponsibilities?

• Importance of the work
• Number of people required to get the work done

The opening sentences of an effective business letter should:

• come right to the point.
• always be formal.

What is an appropriate guideline for writing a sales-oriented business letter?

• It should encourage the reader to take action.
• It should criticize the competition.