Computer Technician Exam

You need to replace a broken monitor on a desktop system. You decide to replace it with a spare monitor that wasn’t being used. Even though the monitor is made by a different manufacturer than the desktop computer, it still works with the computer. Which computer design concept makes this possible?

•   Standardization
•     Firmware
•   Plug and play
•   Componentization

Which of the following is the name of the core of the operating system that is loaded into memory when the system boots up? This part of the operating system is responsible for controlling security, managing the file system and providing a platform for applications to run on.

•     Interface
•   Kernel
•   Driver
•     Unit

Which of the following is the term used for a set of programs that acts as an interface between the applications that are running on a computer and the computer’s hardware?

•     Kernel
•    Driver
•     Utilities
•   Operating system

You’re working on a Mac computer that has an issue with a non-responsive application. You need to stop the application using the Force Quit feature. Which of the following keyboard shortcuts can be used to access the Force Quit feature?

•  Command+Spacebar
•   Command+Esc
•  Command+Option+Esc
•   Command+Q

Which of the following Mac features is used to launch apps, switch between running apps, access the Trash, and also to access specific folders. 

• terminal
•   Mission Control
•    Dock
•  Spotlight

ESD is most likely to occur when?

• a.  In a cool, humid atmosphere.
• a.  In a warm, humid atmosphere
• In a warm, dry atmosphere
• a.  In a cool, dry atmosphere

Hard drives are best stored in a:

•  Refrigerator
• a.  Static shielding bag
• a.  Foam-lined boxed
•    Plastic bag

The fan in a 450-Watt power supply is malfunctioning. What action should you take?

• Open the power supply and replace the defective fan unit
• Remove and replace the power supply
• Open the power supply and oil the fan
• Do not service the computer until the CPU fan also fails

Which of the following devices can store large amounts of electricity even when unplugged?

•  Hard disk drive
•  DVD optical drive
•    LCD monitor
•    CRT monitor

You are the PC technician for a company. An employee has gone to a meeting while you fix the computer in her office. She accidentally left a report open next to her computer which states that a friend of yours in accounting will be submitted for review if their poor work performance continues. Which should you do?

• Ignore the paper and tell no one of its contents
• Tell your fellow PC technicians about what you saw and let them decide what to do with the information
•  Tell your friend about the report you saw and whose desk it was on.
• Give your friend a heads up about what you found, but don’t disclose from where you heard the information