CH 20: Medical Office Management

For the completion of the I-9 form, the employee must present an acceptable document from which of the following?

• list a only
• list b only
• list c only
• list a and b

All of the following should be found in the office procedural manual EXCEPT:

• OSHA Compliance
• special procedures
• termination
• emergency procedures

Which of the following laws affect the hiring of a new employee?

• EEOC
• AMA
• OSHA
• EEOA OF 1972

During new employee orientation, all of the following should be covered EXCEPT:

• personalities of coworkers
• personnel policy manual
• policies and procedures manual
• HIPAA training

All of the following records are required for employee payroll EXCEPT:

• I-9
• W-4
• 1099
• Social Security number

All of the following are factors that contribute to a successful office team EXCEPT:

• unified approach
• responsible members
• job duties 
• personalities

All of the following are qualities or skills found in good office managers EXCEPT:

• Organization skills
• subjectivity 
• flexibility
• creativity

Patient instruction booklets should be:

• used to standardize instructions
• used to prevent lawsuits
• used for vision-impaired patients
• used only with hearing-impaired patients

Routine performance reviews are normally performed at all of the following intervals EXCEPT: 

• 6 months
• 2 months
• 3 months
• one year

Which of the following leadership styles is motivated by external means?

• bureaucratic
• permissive
• democratic
• none of the above