Falcon Navigation

What are the main types of reports taken in Falcon?

• New Reports, General Reports, Follow-up Reports, Location Inquiries
• Falcon Reports, Category Reports, Agent Reports, Restaurant Inquires
• a.  Caller Inquiries, Customer Reports, Employment Inquiries, Customer Complaints

If a guest wants nutritional information how would you categorize this report?

• Problem
• Request
• Emergency
• Suggestion

Where can you search for allergy information in Falcon?

• In the category tree 
• In the Dynamic questions
• In the FAQ’s
• In the CTI pop-up screen

If Falcon does not allow you to go to the next screen, what is NOT likely the problem?

• You are missing a piece of information
• You did not answer a required question
• You spent too much time on one screen
• None of the above

When completing a report in Falcon, you can either Hold for Review or Save and Transmit the report. True or False? 

• True
• False

Which would be the fastest way to search for a category?

• Throw a dart at the computer
• Search the FAQ’s
• Ask your neighbor
• Search using the “Find Now” box

Which of these would NOT be useful in searching for a restaurant’s location?

• Zip Code
• Store number
• Phone number 
• Managers name

What is the green question mark on the left of the Falcon screen is used for?

• Questions to ask the customer
• Questions to ask the supervisor
• Quick access to the FAQ’s

When would it NOT be appropriate to click the Red Stop sign during a report?

• Pranks
• Transfer to supervisor
• Transfer to bilingual
• At the end of your shift

Where is the special handling box in Falcon?

• To the left of the details box
• To the right of the details box
• At the top of the category tree
• None of the above