Career Management 1.02

Which represents ethical behavior in the workplace?

• Reporting a coworker who is stealing merchandise
• Replacing money stolen out of the cash drawer

A result of using teamwork in an organization is: 

• increased production and output
• less competition

Reading is important in the workplace because of the need to read

• Shakespeare’s great works
• instructions from the supervisor.

A leader’s willingness to take credit and blame for his/her actions is called: 

• accountability
• decisiveness.

When peers at work offer suggestions to correct a weakness, a person should:

• become defensive
• consider their suggestions

Communication skills include:

• reading.
• math

When answering the phone at work, it is appropriate to:

•  identify oneself and the company.
• place the caller on hold immediately.

Most ethics problems in the workplace involve:

• dishonesty. 
• punctuality

When addressing someone involved in a conflict

• use "you" messages. 
• talk to him/her in a private location.

For the employee, teamwork usually results in

• increased morale
• lower self-esteem.