Lesson 7 final

You recently returned from a vacation and you want to share some photos with your co-workers. You would like to share these photos via e-mail. What should you consider when attaching several high-resolution photos to an e-mail message?

• Security
  
  
• Privacy
• File size
• Transmission speed

Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?

• She should not respond to the customer because he has communicated inappropriately
• She should send a brief text message to the customer requesting that he send his complaints via e-mail, so that further inappropriate communication will be well documented.
  
  
• She should send text messages to the customer during the meeting to placate him, and if he continues to be verbally abusive, it is acceptable for her to respond in the same abusive tone.
• She should skip the meeting and call the customer immediately to resolve the problem with him.

Cheryl just started using a new e-mail client on her laptop computer. She wants to send an e-mail message with an attachment, but she does not see a button labeled "Attachment" on the client interface. What icon is commonly used on e-mail clients to invoke the Attachment option?

• Flag
• Lock
• Envelope
  
  
• Paperclip

What is contained in your e-mail application's Outbox folder?

• Messages that have been sent to you by others
• . Messages that have been marked for deletion
  
  
• Messages that are queued for sending
  
  
• Messages that you have sent to others

Which of the following is a drawback of requiring SMTP authentication?

• The SMTP server will not send e-mail messages that are not digitally signed.
  
  
• Chances are increased that a hacker can use a packet sniffer to obtain a valid user name and password.
• Chances are increased that a hacker can use a packet sniffer to obtain a valid user name and password.
  
  
• Chances are increased that a hacker can use a packet sniffer to obtain a valid digital certificate from the session.

Why should you make judicious use of file attachments in e-mail messages?

• Users will not be able to delete e-mail messages as long as files are attached to them.
  
  
• File attachments cause e-mail threads to become longer than they already are.
• Large file attachments can take a long time to download.
  
  
• Attaching files to e-mail messages is not considered professional and should be avoided in the workplace.

Which of the following can be considered an inappropriate use of e-mail communication in the workplace?

• Sharing files with a co-worker
• Disclosing confidential information
  
  
• Archiving e-mail threads for later retrieval
  
  
• Documenting the progress of a project

Why should you create and use an e-mail signature for work-related e-mail messages?

• Including an e-mail signature with your messages ensures the privacy of your e-mail messages.
  
  Including an e-mail signature with your messages ensures the privacy of your e-mail messages.
  
  
• An e-mail signature is a reminder to your recipients of your identity and the identity of your company.
• Including an e-mail signature with your messages makes it easier to recall e-mail messages that have been sent in error.
  
  
• An e-mail signature is an indication to your recipients that your e-mail messages are virus-free.

Troy is project manager for a development team. After a short meeting to introduce a new project, he is preparing an e-mail message for his team that will assign some initial tasks to be completed that day. He has a list of action items for the team members to review and confirm. Which is the preferred approach to communicate important action items in an e-mail message?

• Include emoticons to ensure the recipients understand your humor.
• Write the action items using all capital letters.
• Describe all action items at length in a detailed paragraph in the middle of the message.
  
  
• List the action items in a numbered or bulleted list for clarity.
  

What does a closed-envelope icon next to an e-mail message header indicate?

• A message that has not yet been read
• A message that has already been read
  
  
• A message marked for deletion
• A message marked for deletion