Listening happens when the receiver of a message

• hears what the sender is saying

• concentrates on what is being heard & attaches meaning to it

• uses selective hearing

• is able to give feedvback

The 4 stages of listening are

• listening, sensing, judging & evaluating

• evaluating, interpreting, selecting & responding

• hearing, sensing, evaluating & responding

• sensing, interpreting, evaluating & responding

The brain can process

• 250 words per minute

• 500 words per minute

• 300 words per minute

• 750 words per minute

The most difficult level of listening is

• critical listening

• precision listening

• listening for information

• empathic listening

The section on Academic Listening credits this person for saying, "Seek first to understand, then to be understood."

• Stephen Q Covey

• Stephen Foster

• Stephen R covey

• Stephen E Fletcher

Effective Listening means

• being able to detect sounds

• getting meaning from words

• being attentive & receptive

• getting meaning, being attentive & receptive

Factors such as _____ effect your ability to listen

• energy level

• attitude of the speaker

• physical setting

• energy level, attitude & physical setting

A critical listener

• only pays attention to familiar information

• ignores information that doesn't seem important

• comprehends & tests the strength of ideas

• is passive; not active

A speaker's main ideas are

• repeated words & phrases

• the most important points

• words that indicate a list

• detailed anecedotes

Technical words that are unfamiliar

• can be defined by using context clues

• should be eliminated

• are signal words

• are signal words & should be eliminated