Chapter 7 Management and Leadership Review

The way people get along with each other are know as

• core values
• human relations
• ethical practices
• leadership

Which influence comes from power resulting from the personal characteristics of a  leader rather than formal structure of an organization?

• informal influence
• formal influence

What type of influence comes from a  leaders position within  the formal structure of an organization?

• formal influnce
• informal influence

Management is the ability to motivate individuals and groups to accomplish goals.

• True
• False

Which of the following is NOT an important human relations skill needed by leaders and managers?

• high level of education 
• self-understanding 
• communication 
• team building 

This leadership characteristic involves making decisions carefully.

• initiative 
• communication 
• judgment 
• understanding

Work groups are an ineffective way for employees to gain experience with management activities.

• True
• False

The most effective leaders treat everyone alike.

• True
• False

Influence enables a person to affect the actions of others.

• True
• False

Which of the following is NOT a good way to develop leadership skills? 

• practice leadership at work
• observe leaders 
• never ask for help from co-workers to prove you have the necessary skills 
• participate in organizations and activities