CYK TWO

To be a save opportunity, it must meet one of three requirements. What are those 3 requirements? (Select all that apply)

• Verbally express or imply they no longer want AT&T as their provider

• Proactively express the intent to accept or seek a competitive offer

• Have had a lot of bad experiences with AT&T and want to prevent them from even thinking of leaving AT&T

• Transferred to the CLG from another department

Your job is to retain valued AT&T customers by having quality conversations to:

• Determine the true reason for the disconnect request

• Determine customer needs and wants

• Make product and service recommendations

• Keep the customer from canceling a service or product

• All of the above

If a customer has bundled services with AT&T, they have to have a combined bill.

• True

• False

What are the benefits of connecting DIRECTV equipment to the internet? (select All that apply)

• Customers have access to more On Demand content

• Customers can rewind live television

• Customers can make phone calls from their television

• It makes a customer's television a "Smart TV"

• Customers can use 72 Hour Rewind & Restart

What makes AT&T's internet connection different from other providers?

• AT&T Internet has Wi-Fi

• AT&T Internet is shared

• ALL AT&T Internet is Fiber

• AT&T internet is not shared

Which are AT&T Fiber speed tiers? (select All that apply)

• 10-100 Mbps

• 600-800 Mbps

• 300 Mbps

• 500-1000 Mbps

Which of the following are true statements about DIRECTV Now? (select All that apply)

• It's AT&T's lead offer

• It has DVR capabilities

• It requires an internet connection

• It does not require a satellite

• It's free for Unlimited &More customers

Which are current AT&T U-verse TV packages? (Select All that apply)

• U600

• U450

• U200

• U300

• UMore

4G refers to wireless network and 4K refers to ultra high definition television.

• True

• False

Select features of the AT&T Smart Home Manager. (select all that apply)

• Manage WiFi connections

• Invite others to your WiFi via text or email

• Invite others to your WiFi via text or email

• Use it to control your lights, doors, and security system