CYK TWO

CYK TWO

University

18 Qs

quiz-placeholder

Similar activities

Roles of Assessment

Roles of Assessment

University - Professional Development

15 Qs

SKB quizizz on request subjunctive (wiwinz)

SKB quizizz on request subjunctive (wiwinz)

University - Professional Development

20 Qs

Pedagogical Foundations 2020 1st partial

Pedagogical Foundations 2020 1st partial

University

20 Qs

Resume Preparation

Resume Preparation

University

15 Qs

Cultural Competency

Cultural Competency

University - Professional Development

15 Qs

FOOTBALL VOCABULARY

FOOTBALL VOCABULARY

1st Grade - University

20 Qs

Renewable Energy - TED-Ed

Renewable Energy - TED-Ed

10th Grade - Professional Development

20 Qs

P-Economic Quiz

P-Economic Quiz

University

20 Qs

CYK TWO

CYK TWO

Assessment

Quiz

Professional Development

University

Hard

Created by

Lili Chestnut

Used 3+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

18 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

To be a save opportunity, it must meet one of three requirements. What are those 3 requirements? (Select all that apply)

Verbally express or imply they no longer want AT&T as their provider

Proactively express the intent to accept or seek a competitive offer

Have had a lot of bad experiences with AT&T and want to prevent them from even thinking of leaving AT&T

Transferred to the CLG from another department

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your job is to retain valued AT&T customers by having quality conversations to:

Determine the true reason for the disconnect request

Determine customer needs and wants

Make product and service recommendations

Keep the customer from canceling a service or product

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer has bundled services with AT&T, they have to have a combined bill.

True

False

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What are the benefits of connecting DIRECTV equipment to the internet? (select All that apply)

Customers have access to more On Demand content

Customers can rewind live television

Customers can make phone calls from their television

It makes a customer's television a "Smart TV"

Customers can use 72 Hour Rewind & Restart

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What makes AT&T's internet connection different from other providers?

AT&T Internet has Wi-Fi

AT&T Internet is shared

ALL AT&T Internet is Fiber

AT&T internet is not shared

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which are AT&T Fiber speed tiers? (select All that apply)

10-100 Mbps

600-800 Mbps

300 Mbps

500-1000 Mbps

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the following are true statements about DIRECTV Now? (select All that apply)

It's AT&T's lead offer

It has DVR capabilities

It requires an internet connection

It does not require a satellite

It's free for Unlimited &More customers

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?