CYK TWO
Quiz
•
Professional Development
•
University
•
Hard
Lili Chestnut
Used 3+ times
FREE Resource
Enhance your content in a minute
18 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
To be a save opportunity, it must meet one of three requirements. What are those 3 requirements? (Select all that apply)
Verbally express or imply they no longer want AT&T as their provider
Proactively express the intent to accept or seek a competitive offer
Have had a lot of bad experiences with AT&T and want to prevent them from even thinking of leaving AT&T
Transferred to the CLG from another department
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Your job is to retain valued AT&T customers by having quality conversations to:
Determine the true reason for the disconnect request
Determine customer needs and wants
Make product and service recommendations
Keep the customer from canceling a service or product
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer has bundled services with AT&T, they have to have a combined bill.
True
False
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What are the benefits of connecting DIRECTV equipment to the internet? (select All that apply)
Customers have access to more On Demand content
Customers can rewind live television
Customers can make phone calls from their television
It makes a customer's television a "Smart TV"
Customers can use 72 Hour Rewind & Restart
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What makes AT&T's internet connection different from other providers?
AT&T Internet has Wi-Fi
AT&T Internet is shared
ALL AT&T Internet is Fiber
AT&T internet is not shared
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which are AT&T Fiber speed tiers? (select All that apply)
10-100 Mbps
600-800 Mbps
300 Mbps
500-1000 Mbps
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following are true statements about DIRECTV Now? (select All that apply)
It's AT&T's lead offer
It has DVR capabilities
It requires an internet connection
It does not require a satellite
It's free for Unlimited &More customers
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