Professional Communication: The Basics

__________ is the interchange of thoughts, opinions, or information by speech, writing or signs.

• Communication
• Discussion
• Transmission
• Research

Daniel and Melody are eating lunch together in the cafeteria. Melody asked Daniel about how well he did on his algebra test. Daniel answering Melody's question is an example of ______________.

• Feedback
• Noise
• Message
• Receiver

To establish credibility with the audience and an inviting atmosphere, the speaker should maintain steady _______.

• Handshake
• Facial expression
• Eye contact
• Body posture

How you hold your body

• Stance
• Proxemics
• Mannerism
• Posture

A receiving messages without using words, such as through body motions, facial expressions and eye contact

• Communication style
• Personal space
• Non-verbal communication
• Direct eye contact

The person in the communication process who hears and interprets the massage

• Receiver
• Sender

The person who is the source of the message.

• Sender
• Speaker

A response from a receiver 

• Feedback
• Communication 
• Medium (channel)
• Context

True of false: Avoid emoticons in business world  :) = :( 

• True 
• False 

What tells the sender if a message was understood as intended?

• Encoding         
• Decoding         
• Feedback
• Protocol