Product and Service Design

Major Factors in Design Strategy except

• Cost

• Quality

• Customer Satisfaction

• Customer Advantage

Which of the following is the correct order of Life Cycle Stages of Product/Service Design?

• Growth, Introductory, Saturation, Maturity, Decline

• Introductory, Growth, Maturity Saturation, Decline

• Growth, Maturity, Saturation, Decline, Introductory

• Introductory, Maturity, Growth, Decline, Saturation

This is a reason of product or service design that focuses on government changes, safety issues and new regulations.

• Social and demographics

• Competitiveness

• Political, liability or legal

• Economic

Extent to which there is an absence of variety in a product, service or process

• Manufacturability

• Standardization

• Robust Design

• Delayed Differentation

Main Focus objective of product or service design

• Cost or Profit

• Quality

• Appearance

• Customer Satisfaction

Which of the following is a disadvantage of Standardization?

• Reduced training costs and time

• Fewer parts to deal with in inventory and in manufacturing

• Orders fillable from inventory

• Designs may be frozen with too many imperfections remaining

The assessment of environmental impact of a product or service throughout its useful life

• Reuse, reduce, recycle

• End of Life

• Cradle to Grave Assessment

• Human Factor

Is a form of standardization in which component parts are subdivided into modules that are easily replaced or interchanged

• Modular Design

• Mass Customization

• Delayed Differentation

• Robust Design

Companies recycle for a variety of reason except...

• Cost Savings

• Environmental concerns

• Customer preferences

• Environment regulations

Design that results in products or services that can function over a broad range of conditions

• Modular Design

• Robust Design

• Competitive Advantage

• Delayed Differentation