Changing Reward Groups Quiz

Every dealership has what rewards group when they become a customer with More Than Rewards?

• Default

• HOG

• Military

• None of the above

Where do you go to change a customer’s rewards group?

• Under the Chapter/Club information section of their profile in Rider Rewards

• To their profile in your DMS

• You cannot change a customer’s reward group

• Milwaukee

Why would you want to change a customer’s reward group?

• They are a member of a special group like the HOG chapter or a veteran or police officer, and they should earn more for their purchases for all that they have done and do for us

• There’s no reason for changing a reward group

What is the MOST important thing to remember after you change a customer’s reward group?

• Click Save at the bottom of the page

• Tell the customer you have placed them in the group

• Tell your manager

• Give the customer a smile and a wink while pointing your fingers at them in the shape of an imaginary gun

What is the point of having multiple reward groups?

• You can have it them set up so some reward groups earn more points per dollar than regular customers

• It helps you identify members in your customer base so you can accurately target their individual needs

• To prevent giving discounts, but still make it feel like the members of these groups are getting a little more than everyone else

• All of the above