Introduction to Quality

What is the definition of product quality?

• Product's traits that meets the customer's demands

• Product's material strength and durability

• Customer's use of the product

• Product's cost and durability

Of the costs associated with quality which is the most costly?

• External failure cost

• Internal failure cost

• Appraisal cost

• Prevention cost

Quality has costs associated with achieving the customer's demands. Which cost is associated with people?

• External failure cost

• Internal failure cost

• Appraisal cost

• Prevention cost

Quality improvement responsibility is part of everyone's job description. Who is responsible for resolving the customer's demands?

• Engineers

• Customer service

• Sales and marketing

• Quality Assurance Team

Quality management system has three elements; plan, control methods, assurance methods. What does assurance mean when it comes to quality?

• It is the policing of quality

• It is the bases for plan and control

• It is the effects of plan and control

• It is the feedback to the plan and control

The quality process steps created by Edwards Deming are PDCA. What does the acronym mean?

• Plan, Document, Create, Access

• Plan, Do, Check, Act

• Prepare, Do, Create, Act

• Purchase, Develop, Check, Abbreviate

TQM is total quality management. What is the core of TQM?

• Everyone is involved in customer satisfaction

• Focus only on reducing bad parts

• Management of the products

• Management of the people

TQM looks for companies to find improvement ideas for themselves. What is this called?

• Benchmarking

• Investigating

• Improvement copying

• Research

What is the production process percentage for good products under the Six Sigma Quality System?

• 100%

• 99.99%

• 99.99966%

• 99.999%

What must be done with the quality system documents for an ISO QMS company?

• Identified, controlled, stored, and/or disposed of properly

• Identified and disposed of properly

• Disposed of properly

• Controlled and stored properly