ADT Business Alarm Verification Skill Assessment

1. Identify the most accurate statement surrounding False Alarm Events

• a. All alarms received by ADT are actual events and require first responder assistance

• b. 98% of alarm triggered events are false

• c. 98% of alarm triggered events are classified as low priority by the central monitoring station

• d. 2% of alarm triggered events are false

2. Alarm events triggered with video alarm verification are prioritized higher than non-verified alarm events by first responders?

• a. True

• b. False

3. Which ADT security solution may Video Alarm Verification service be sold?

• a. Intrusion Protection

• b. CCTV & ADT Pulse

• c. Access Control

• d. ADT Pulse Only

4. Within what ADT Pulse service may the Video Alarm Verification service be sold?

• a. Enterprise View & Total Productivity

• b. Premise Control & Enterprise View

• c. Total Productivity Only

• d. Premise Control, Enterprise View and Total Productivity

5. ADT Video Alarm Verification service is ONLY applicable for BA/Intrusion triggered events?

• a. True

• b. False

6. What is the price for ADT’s Video Alarm Verification service?

• a. $5.00 additional per month

• b. $10.00 additional per month

• c. $15.00 additional per month

• d. $20.00 additional per month

7. What is the activation charge for NEW Video Alarm Verification customers?

• a. $9.99

• b. $19.99

• c. $29.99

• d. Activation charges are waived with the purchase of a new ADT Pulse solution

8. What is the activation charge for EXISTING ADT PULSE customers adding Video Alarm Verification service?

• a. $29.00

• b. $49.00

• a. $79.00

• a. $99.00

9. The best solution design for Video Alarm Verification is to provide coverage on ONLY one entry/exit point when multiple entry/exit points exist at a location.

• a. True

• b. False

10. What are the benefits of ADT Video Alarm Verification?

• a. May reduce false alarm rate and corresponding penalty fees by verifying actual events

• b. ADT Video Alarm Verification adds an additional layer of protection to the customer’s protected property

• c. Maximizes the value of a customer’s ADT Pulse Investment by leveraging existing ADT Pulse video equipment into a proactive security solution

• d. All the above