EHR Chapter 4 Administrative Use of the EHR

Giving two or more patients the same appointment slot with the same provider.

• double-booking

• patient flow

• purging

• split scheduling

An electronic document that has a basic format in which the required information can be entered.

• show rate

• template

• patient portal

• patient flow

A system that keeps data secure by converting them to an unreadable code during transmission and then unencrypting the information when it reaches the recipient.

• patient portal

• encryption technology

• views

• show rate

The efficient movement of patients through the medical office as a product of accurately estimated patient volume, a consistent provider pace, and efficient scheduling practices.

• no-show

• purging

• patient flow

• show rate

Secure emails are equipped with

• message string

• encryption technology

• subject lines

• CC and BC

Which of the following is not a role of the front office assistant?

• Taking vital signs

• Greeting patients

• Entering insurance information

• Collecting copayments

After a period of time in which a patient has not been seen, the office will:

• send the rcord to the doctor's office of the patient's choice

• purge the records

• always keep the records active in case the patient returns

• destroy the records

Patient flow includes:

• properly scheduling patient appointment

• proper triage

• estimating patient volume

• all of the above

Ninety percent of the patients who were scheduled for appointments arrived today. This is called a(n) _________ rate

• no-show

• show

• purge

• active patient

The process of separating inactive patient health records from active ones.

• patient portal

• patient flow

• purging

• triage