Lesson 15 Conflict Resolution

Conflict is . . .

• the act of talking with someone and discussing something together

• a disagreement between two or more people

• to keep away from

Resolution is . . .

• one way of looking at things

• a statement that focuses on your feelings rather than on someone else's behavior

• solving the problem, coming to an agreement

I Message means . . .

• a statement that focuses on your feelings rather than on someone else's behavior

• to discuss something in an attempt to reach agreement

• to keep away from

Communication is . . .

• solving the problem, coming to an agreement

• the act of talking with someone and discussing something together

• to keep away from

Avoid means. . .

• to discuss something in an attempt to reach agreement

• one way of looking at things

• keep away from people, places, and things that cause you conflict, walk away from conflict when it happens

Defuse means . . .

• delay your response, use humor, apologize if you should

• a disagreement between two or more people

• a statement that focuses on your feelings rather than on someone else's behavior

Negotiate means . . .

• to keep away from

• talk out the problem, look at it from their perspective, share your feelings and concerns, compromise

• to make something less tense or serious

Get help

• to make something less tense or serious

• to keep away from

• recognize when a conflict is becoming dangerous, act quickly