Conflict Resolution

Take a ________-out.

• Sit

• Walk

• Time

• Out

Allow each person to _____ his or her side.

• Forget

• Tell

The L. in T.A.L.K. strategy means

• Let each person ask questions.

• Let each person be quiet and not talk.

• Live

The K. in the T.A.L.K. Strategy means

• Keep interrupting

• Keep brainstorming

• Keep quiet and never speak

_______________ – the process in which a third person, a mediator, helps those in conflict find a solution.

• Medical

• Marshall

• Mediator

• Medication

_____________ = an agreement in which each side gives up something to reach a satisfactory solution.

• Compromise

• Complications

Avoiding conflict is likely to make it better.

• True

• False

Ways to avoid conflict: Be willing to work toward a positive, health solution to a conflict.

• True

• False

Ways to avoid conflict: Only the quiet person should be allowed to tell his or her side during conflict resolution.

• True

• False

Feelings should be expressed and anger should be released, with or without interruption during conflict resolution.

• True

• False