BP 12/7/18

When a school implements TQM to improve the quality of classroom instruction, which of these would be an output?

• Student achievement on standardized tests.

• Classroom instruction.

• The plan developed by administrators.

• New lesson plans and learning targets.

When looking at the external environment, companies typically look at:

• Technology, politics, competitors, economy

• Only the economy

• The economy plus politics

• Human resources, finance, and manufacturing.

A fruit packing company in Florida makes plans for what it will do in the event a hurricane strikes. This is called _____

• Disaster recovery planning

• Environmental planning

• Business prevention planning

• Environmental scanning

Which skill set do top-level managers need in order to see the 'big picture?'

• Conceptual

• Goal setting

• Human

• Technical

Why do lower level managers have a more interpersonal role than managers at higher levels?

• They work most closely with the general workforce

• They must interact often with the media

• They are most responsible for achieving organizational goals

• They must work closely with upper management

Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?

• Decisional

• Directive

• Interpersonal

• Informational

At what level are technical skills in a manager most important?

• Bottom-level management

• Managers do not need technical skills.

• Middle-level management

• Top-level management

How are top level managers different from managers at other levels?

• They hold the most responsibility for setting the overall direction of the entire company

• They have the most personal interaction with the general workforce

• They only set goals for individual areas of the company

• They are most responsible for implementing plans to achieve organizational goals

Managers use which of the following to achieve organizational goals?

• People and Resources

• Power and Discipline

• People and Equipment

• Resources and Power

Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

• Planning, organizing, leading, and controlling

• Organizing, staffing, leading, and checking

• Planning, developing, organizing, and controlling

• Planning, distributing, mobilizing, and leading