PHS Chapter 7 Fundamental Skills in Therapeutic Services

Communication difficulties cause the majority of preventable problems and medical errors in healthcare.

• True

• False

The STAR system is method that helps healthcare workers communicate with each other more clearly

• True

• False

It is important for healthcare workers to learn aggressive communication because it is the best way for individuals to achieve their goals and make decisions more easily.

• True

• False

Cultural differences in communication affect the use of gestures, touch, and sense of time.

• True

• False

The new privacy and security requirements of the HITECH Act support the federal government's goal of increasing the use of health information technology and health information exchange.

• True

• False

Electronic health records systems eliminate the need for chart entries.

• True

• False

Correcting errors in an electronic record can be a simple process, and you should always delete the errors that you find.

• True

• False

Answering patient questions through social media can raise privacy concerns.

• True

• False

The Affordable Care Act is expected to increase the use of social media and virtual communication for patient care.

• True

• False

Many healthcare facilities use the 24-hour clock, also called Greenwich Mean Time.

• True

• False