Famous For Care Quiz 1

If our customer get transferred and disconnects the line once we're connected, we should immediately call them back regardless of verification status.

• True

• False

Which items listed below can be performed when assisting unverified customers

• Questions about plans, services, equipment, and costs that are not account-specific.

• Technical troubleshooting

• Inform of self-service options, like short codes

• Nothing. We must have a OTP complete to verify the customer and help them.

If customers encounter an issue verifying their military status, we can use the [INSERT TOOL HERE] and look below for matching errors and resolutions.

• Samson Financial Summary

• Desktop Tool

• Care Promo Tool

• Grand Central

A new customer has signed up service in a local retail T-Mobile store. Their Date-of-Birth in samson shows January 1st, 1965 which makes the customer eligible for the T-Mobile One 55+ plan.

• True

• False

What device(s) is T-Mobile currently offering customer for FREE with an add-a-line. No Trade-in required (Receives FULL costs in RDC, Promo Period: Dec. 2018)

• iPhone 7

• Alcatel 3T

• Samsung A6

• SyncUP Drive

How many RCR points are earned for a Device Upgrade

• 1

• 2

• 3

• 4

How many RCR points are earned for an Add-a-Line

• 1

• 2

• 3

• 4

How many RCR points do we earn for Accessory sales

• 1

• 2

• 3

• 4

How many RCR points do we earn for PDP/One Plus/Jump

• 1

• 2

• 3

• 4

Which tool is the most ideal place for experts to start if a customer calls in about processing a trade device return or previous device return.

• Device Tracking Portal

• DRP Tool

• Doc Retrieval

• Return it Right