GCSE 9-1 business studies - 2.3.4 The sales process

GCSE 9-1 business studies - 2.3.4 The sales process

10th - 11th Grade

7 Qs

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GCSE 9-1 business studies - 2.3.4 The sales process

GCSE 9-1 business studies - 2.3.4 The sales process

Assessment

Quiz

Business

10th - 11th Grade

Practice Problem

Medium

Created by

Sue KempDao

Used 32+ times

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7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The attempt to make a customer feel

part of something, rather than an outsider

Customer feedback

Customer satisfaction

Customer engagement

Market segmentation

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Comments, praise or criticisms given to a company by its customers

Customer feedback

Post-sales service

Customer engagement

Product knowledge

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Service after a purchase has been made

Customer engagement

Product knowledge

Post-sales service

Quality assurance

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How well staff know all the features of their products

Product knowledge

After sales service

Market segmentation

Differentiated marketing

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To be effective, customer service must be what?

Undertaken as cheaply as possible

Rooted in a clear understanding of what customers really care about

Undertaken using the internet

Offered as a last possible action

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Good customer service is what?

Designed to make the customer spend more

Designed for the customer, not the business

Only required when a problem exists

Something that will increase the costs for a firm

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A business with a reputation for good customer service

South West Railways

Ryanair

John Lewis

Sports Direct