Week2 part 1

To be a save opportunity, it must meet one of three requirements. What are those 3 requirements?

• Verbally express or imply they no longer want AT&T as their provider

• Proactively express the intent to accept or seek a competitive offer

• Transferred to the CLG from another department

• Have no intent of changing providers but want lowest rates

• Have had a lot of bad experiences with AT&T and want to prevent them from even thinking of leaving AT&T

Your job is to retain valued AT&T customers by having quality conversations to:

• Determine the true reason for the disconnect request

• Determine customer needs and wants

• Make product and service recommendations

• Keep the customer from canceling a service or product

• Disconnect without discovery

If a customer has bundled services with AT&T, they have to have a combined bill.

• false

• true

What are the benefits of connecting DIRECTV equipment to the internet?

• Customers have access to more On Demand content

• Customers can rewind live television

• Customers can use 72 Hour Rewind & Restart

• Customers save money when they connect equipment to internet

• Customers can make phone calls from their television

What makes AT&T's internet connection different from other providers?

• AT&T Internet is shared

• ALL AT&T Internet is Fiber

• AT&T internet is not shared

• AT&T Internet has Wi-Fi

Which are AT&T Fiber speed tiers?

• 10-100 Mbps

• 30-60 Mpbs

• 300 Mbps

• 500-1000 Mbps

• 600 - 1000 Mbps

Which of the following are true statements about DIRECTV Now?

• It does not require a satellite

• It requires a smaller satellite than DIRECTV

• It requires an internet connection

• It's AT&T's lead offer

• It has DVR capabilities

Which are current AT&T U-verse TV packages?

• U Basic

• U Family

• U200

• U300

• U450

4G refers to wireless network and 4K refers to ultra high definition television.

• True

• False

The Mobile Sales Tool (MST) is only used for wireless and mobility product features and plans.

• True

• False