Office Management

What does DVM stand for?

• Doctorate of Veterinary Medicine

• Doctorate of Violin Music

• Degree in Veterinary Medicine

• Degree in Veterinary Studies

A client calls and requests a prescription refill. Who will most likely assist the client?

• The veterinary technician

• The veterinarian

• The veterinary assistant

• The kennel attendant

Which veterinary staff member can perform dental cleanings?

• Receptionist

• Veterinary assistant

• Veterinary technician

• Veterinarian

A veterinary receptionist is responsible for which of the following?

• Answering phones, scheduling appointments, collecting payments and greeting clients

• Answering phones, scheduling appointments, greeting clients and restraining animals

• Scheduling appointments, greeting clients, collecting payment and cleaning kennels

• Answering phones, greeting clients, cleaning kennels, observing patients after surgery

The responsibility of the client in the veterinarian-client-patient relationship is to do what?

• Log the animal’s medications and behaviors daily

• Diagnose the animal before the visit

• Follow the directions of the veterinarian in treating the animal

• Schedule veterinary appointments at least three times per year per animal

The veterinarian-client-patient relationship is which of the following?

• Required by law in many states

• Optional

• Necessary only to obtain prescription medications

• A method to help veterinary businesses earn money

Veterinarian-Client-Patient Relationships are best established how?

• Via online web/patient portals

• In person

• Via regular text messages

• Via email

The responsibility of the veterinarian in the veterinarian-client-patient relationship is what?

• To bill the patient within 15 days of the office visit

• To refer the patient to online websites to help diagnose the disease

• To be certain the pet receives its medications daily

• To keep written records regarding the pet’s medical care

When a client calls with pet illness questions, what should a receptionist do?

• Diagnose the illness over the phone

• Suggest over the counter medication to treat the symptoms

• Schedule an appointment with the veterinarian

• Tell the client to wait it out and call back tomorrow if the illness doesn’t get better

When scheduling an appointment, what answer best describes the information that should be obtained by the receptionist?

• The pet name, phone number, address and insurance information

• The client’s name, phone number and reason for the visit

• The client’s name, pet’s name, reason for visit and a credit card for payment

• The client’s name, pet’s name, phone number and reason for visit