Preventive Maintenance and troubleshooting

It is a copy of the data on a computer hard drive that is saved to media such as a CD, DVD, or tape drive?

• Backup

• Troubleshooting

• Recording

• Reformat

In gathering information from the customers, What type of questions we use to obtain information that generally requires "YES" or "NO" answer?

• Open-ended questions

• Closed-ended questions

In order for you to change the boot sequence, Where would you find and change the boot settings?

• Computer Settings

• BIOS

• Drive C:

• Drive D:

What is the first step in troubleshooting process?

• Close with the customer

• Try quick solutions

• Gather data from the customer

• Verify the obvious issues

Which type of question allows the customer to completely describe the problem?

• Open-ended

• Closed-ended

• Specific

• Technical

It is a software that allow you computer to communicate with hardware devices?

• Driver

• Windows

• Operating System

• Back-up

It is a small section of the magnetic media surface that holds tiny information in chunks and represent how data is stored in the hard drives?

• Hard Disk Drive

• Solid State Drive

• Hard Drive Sector

Which of the following drive that is not needed to perform defragmentation?

• Solid State Drive

• Hard Disk Drive

Is an electromechanical data storage device that uses magnetic storage to store and retrieve digital information?

• Hard Disk Drive

• Solid State Drive