Personal qualities of hcw part 2 19

A democratic leader is:

• hands off kind of person

• ruler of mankind

• good listener

• fast talker

You are very demanding of your staff, telling them what to do, when to do it and ignoring their suggestions. You are:

• democratic leader

• autocratic leader

• parliamentary leader

• laizzez-faire leader

All members of the health care team work together to:

• assure that patients pay their bills

• reward outstanding team memebers

• serve the patient's need

• diagnose the cause of illness

You have 2 staff with one constantly complaining about the other. What should you do?

• tell the complainer to stop

• tell the other to work harder and stay away from the complainer

• help them both to solve their differences

• do nothing since it is not your problem

the receptionist, physician, nurse and office manager all are part of what health care team?

• Surgical team

• emergency response team

• medical office team

• dental team

You see your coworkers getting all the praise. What should you do do develop good interpersonal relationships on the job?

• do your best and keep a positive attitude

• point out others mistakes to the boss

• tell the boss your don't like being ignored

• tell how the your coworkers are making you look bad

A goo leader believes the team(group):

• needs constant supervision

• will succeed

• expects the leader to be perfect

• deserves better pay

You made 3 mistakes on your first day of work. What should you do on day 2?

• tell the boss you are not the only one to make mistakes

• focus on your tasks and ignore everyone else

• apologize again to coworkers for your mistakes

• have a positive attitude and listen to suggestions from coworkers

Using the problem solving method, what should you do after the problem is identified?

• gather data

• change the solution

• list possible solutions

• act on the solution

You feel very stressed. What is the first step you should take to learn how to control your stress?

• take a few days off

• spend less time with your friends

• identify the things that are stressing you

• ask your parents how they control their stress