Unit 303 Communication Test

Which of the following statements reflects the purpose of an agenda when planning a meeting

• Records the attendance of the meeting

• Informs attendees of the date and content of the meeting

• Identifies individual/s responsible for taking the action/s

• Records the official actions/decisions of the meeting

Which of the following is recognised meeting etiquette?

• Minute taker leads the meeting

• Attendees arrive promptly for the start of the meeting

• Attendees ask questions at the end of the meeting

• Attendees can interrupt each other during the meeting

What information should effectively produced minutes contain?

• A detailed account of the discussion and who said what

• A summary of the discussion and who said what

• A record of decisions made, agreed actions and responsibility

• A summary of the discussion and a record of the agreed actions

Which one of these benefits applies to verbal communication?

• Able to give a quick response

• Allows time to think before responding

• Provides plausible evidence

• Avoids misunderstanding of voice tone

Which option below describes informal communication?

• Relates to work matters

• Serves organisational purposes

• Is planned in advance

• Relates to work and social matters

Which of the following should be used to help gather objective evidence when planning for a challenging conversation?

• Facts, statements and reports

• The opinions of others

• Your own views and opinions

• The views of the other individual

What is the correct action to take to effectively manage an individual that continues to disrupt the team?

• Speak to the individual and tell them how they must improve

• Assess information and make a judgement on how to proceed

• Refer to policy and speak to the individual on an informal basis

• Refer to policy and make an informed decision on how to proceed

A staff member is unhappy with the feedback they received and felt the language used was negative , leaving them feeling demotivated and lacking in confidence

Which principles of CORB' s model has the manager failed to demonstrate?

• Clear

• Owned

• Regular

• Balanced

Which option best describes how a manager can apply active listening skills during a challenging conversation?

• Stay still during the whole conversation

• Modify what has been said in the light of own view

• Make up their mind before hearing the whole story

• Ask questions avoiding interrupting

What should a manager NOT do to ensure they remain calm when dealing with a difficult situation?

• Control body language

• Listen effectively

• Be assertive

• Be self- focussed