Unit 303 Communication Test

Unit 303 Communication Test

Professional Development

10 Qs

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Unit 303 Communication Test

Unit 303 Communication Test

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Caroline Greer

Used 7+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following statements reflects the purpose of an agenda when planning a meeting

Records the attendance of the meeting

Informs attendees of the date and content of the meeting

Identifies individual/s responsible for taking the action/s

Records the official actions/decisions of the meeting

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is recognised meeting etiquette?

Minute taker leads the meeting

Attendees arrive promptly for the start of the meeting

Attendees ask questions at the end of the meeting

Attendees can interrupt each other during the meeting

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What information should effectively produced minutes contain?

A detailed account of the discussion and who said what

A summary of the discussion and who said what

A record of decisions made, agreed actions and responsibility

A summary of the discussion and a record of the agreed actions

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of these benefits applies to verbal communication?

Able to give a quick response

Allows time to think before responding

Provides plausible evidence

Avoids misunderstanding of voice tone

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which option below describes informal communication?

Relates to work matters

Serves organisational purposes

Is planned in advance

Relates to work and social matters

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following should be used to help gather objective evidence when planning for a challenging conversation?

Facts, statements and reports

The opinions of others

Your own views and opinions

The views of the other individual

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct action to take to effectively manage an individual that continues to disrupt the team?

Speak to the individual and tell them how they must improve

Assess information and make a judgement on how to proceed

Refer to policy and speak to the individual on an informal basis

Refer to policy and make an informed decision on how to proceed

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