
Unit 303 Communication Test
Authored by Caroline Greer
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Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statements reflects the purpose of an agenda when planning a meeting
Records the attendance of the meeting
Informs attendees of the date and content of the meeting
Identifies individual/s responsible for taking the action/s
Records the official actions/decisions of the meeting
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is recognised meeting etiquette?
Minute taker leads the meeting
Attendees arrive promptly for the start of the meeting
Attendees ask questions at the end of the meeting
Attendees can interrupt each other during the meeting
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What information should effectively produced minutes contain?
A detailed account of the discussion and who said what
A summary of the discussion and who said what
A record of decisions made, agreed actions and responsibility
A summary of the discussion and a record of the agreed actions
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of these benefits applies to verbal communication?
Able to give a quick response
Allows time to think before responding
Provides plausible evidence
Avoids misunderstanding of voice tone
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which option below describes informal communication?
Relates to work matters
Serves organisational purposes
Is planned in advance
Relates to work and social matters
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following should be used to help gather objective evidence when planning for a challenging conversation?
Facts, statements and reports
The opinions of others
Your own views and opinions
The views of the other individual
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct action to take to effectively manage an individual that continues to disrupt the team?
Speak to the individual and tell them how they must improve
Assess information and make a judgement on how to proceed
Refer to policy and speak to the individual on an informal basis
Refer to policy and make an informed decision on how to proceed
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