Training Balance ScoreCard

Balanced scorecard can act as a powerful

• Development framework

• Operations framework

• Service framework

• Organizing framework

Consensus gaining while strategy management in balanced scorecard is made at stage of

• Feedback and learning

• Translating the vision

• Business planning

• Learning

When a company wants to align performance with their goals and objectives, they often use what?

• Strategic goal setting

• Balanced scorecard

• Balanced marketing

• Objective scorecard

Which perspective focuses on training employees?

• Learning and growth

• Business process

• Customer

• Financial

Which perspective focuses on increase market share?

• Financial

• Learning and growth

• Business process

• Customer

Which perspective focuses on increase net profit?

• Learning and growth

• Financial

• Business process

• Customer

Which perspective focuses on standardize operational procedure?

• Financial

• Learning and growth

• Business process

• Customer

How many different perspectives are there with a balanced scorecard?

• 4

• 2

• 3

• 5

What is a Key Performance Indicator?

• A way to assess employee behavior.

• A synopsis of a business' digital marketing.

• A measurable value for tracking business goals.

• A look back at all the previous year's objectives.

KPIs should follow the rules for SMART objectives. In SMART, what does the ''S'' represent?

• Sanctioned

• Sales

• Specific

• Stock